Release date: December 18th, 2014
Purchase link: Star Trek: The Next Generation Season 7
Price: €69.99
Purchase link: Star Trek: The Next Generation Season 7
Price: €69.99
Last edited:
Star Trek: The Next Generation Season 7 (Blu-ray SteelBook) (Amazon excl.) [Germany]
- Thread starter snooloui
- Start date
Ok I have just sent this to amazon uk -
Can you help me? I ordered from amazon.de and there live chat is in german, no use for me.
http://www.amazon.de/dp/B008FN6VH0/?tag=hidefnin0d-21
So I purchased all 7 seasons at £70 each delivered, £490, on the bases of receiving a collectable pin box as advertised on your web page. The first season came out 19th October 2012 and the 7th season came out 18th December 2014. The problem is that we are still waiting for the pin box that was advertised.
I keyed on my codes for the pin box here - http://www.microsofttranslator.com/...&dl=en&lp=DE_EN&a=http://www.startrek.de/tng/
I have also emailed paramount.de but no response -
http://www.microsofttranslator.com/bv.aspx?from=de&to=en&a=http://www.paramount.de/Press
Since amazon is selling the steelbooks with the promise of the collectable pin box, can you guys try and find out what is going on. They have had plenty of time to produce the pin box, the first season came out 19th October 2012. When you spend almost £500 you don't expect be to shafted like this.
As I said it is a amazon.de problem and any help would be welcome, if you could pass this of to a English speaking member of amazon Germany. Thanks.
Can you help me? I ordered from amazon.de and there live chat is in german, no use for me.
http://www.amazon.de/dp/B008FN6VH0/?tag=hidefnin0d-21
So I purchased all 7 seasons at £70 each delivered, £490, on the bases of receiving a collectable pin box as advertised on your web page. The first season came out 19th October 2012 and the 7th season came out 18th December 2014. The problem is that we are still waiting for the pin box that was advertised.
I keyed on my codes for the pin box here - http://www.microsofttranslator.com/...&dl=en&lp=DE_EN&a=http://www.startrek.de/tng/
I have also emailed paramount.de but no response -
http://www.microsofttranslator.com/bv.aspx?from=de&to=en&a=http://www.paramount.de/Press
Since amazon is selling the steelbooks with the promise of the collectable pin box, can you guys try and find out what is going on. They have had plenty of time to produce the pin box, the first season came out 19th October 2012. When you spend almost £500 you don't expect be to shafted like this.
As I said it is a amazon.de problem and any help would be welcome, if you could pass this of to a English speaking member of amazon Germany. Thanks.
I'll be interested to see what sort of reply you get from Amazon UK, and whether you get any further than I did with Amazon de...Good luck 
Here is my response, and it has come from amazon.de -
Dear Steven
I have checked for you, and if you look onto the Star Trek website (www.startrek.de) you'll get an explanation.
Obviously there has been an error in the production of the Pin Box and therefore there is a delay in the delivery of this product.
I'd suggest to check that website occasionally for updates.
I hope I was able to assist you and wish you a relaxing Sunday.
Did I solve your problem?
Yes No
Sounds to me that they are passing the buck, think I will be hitting the no button and asking them for a proper response. Not there fault but maybe they can speed paramount up a bit.
Dear Steven
I have checked for you, and if you look onto the Star Trek website (www.startrek.de) you'll get an explanation.
Obviously there has been an error in the production of the Pin Box and therefore there is a delay in the delivery of this product.
I'd suggest to check that website occasionally for updates.
I hope I was able to assist you and wish you a relaxing Sunday.
Did I solve your problem?
Yes No
Sounds to me that they are passing the buck, think I will be hitting the no button and asking them for a proper response. Not there fault but maybe they can speed paramount up a bit.
Here's the email address I have from the company doing the promotion for the pins. I had this address in my inbox from when they replied to my web form inquiry about the damaged steelbooks we received for season 1.
[email protected]
I emailed them over the weekend but haven't heard back from them, so not sure if they're even checking their email.
[email protected]
I emailed them over the weekend but haven't heard back from them, so not sure if they're even checking their email.
I still haven't gotten my collector box, but came across a post on their Facebook page from someone who got their box but lost the last pin. So I guess the boxes are shipping now.
Last edited by a moderator:
Has anyone else had any sort of news, or (heaven forbid) an actual Pin Box arrive?...apart from the Facebook guy above.
This is part of the message appearing as a popup on the site at the moment (I don't know if it's a new message, or the same one that's been appearing for a while)...
"The boxes are delivered straight from us. Please have a little patience and sorry for the long wait"
This is part of the message appearing as a popup on the site at the moment (I don't know if it's a new message, or the same one that's been appearing for a while)...
"The boxes are delivered straight from us. Please have a little patience and sorry for the long wait"
Yes, I am forced to face the fact that 8 months after this pin box should have arrived, there is still no sign, or even any sort of news...
VERY disappointing!!
VERY disappointing!!
Hi guys!
I checked this page allot, because I also was waiting for the pin box. After numerous e-mails and contact submissions (I started contacting them more frequent lately, like weekly, at some point dayly) through StarTrek.de I (FINALLY) got a response last week saying the box would be sent in "the next few days".
And a miracle has happened as I received the box yesterday:
I checked this page allot, because I also was waiting for the pin box. After numerous e-mails and contact submissions (I started contacting them more frequent lately, like weekly, at some point dayly) through StarTrek.de I (FINALLY) got a response last week saying the box would be sent in "the next few days".
And a miracle has happened as I received the box yesterday:
Cool!! Thanks for the info! Glad to see there is hope...after 8 months lol. I'm in the U.S. hopefully they make it here!Hi guys!
I checked this page allot, because I also was waiting for the pin box. After numerous e-mails and contact submissions (I started contacting them more frequent lately, like weekly, at some point dayly) through StarTrek.de I (FINALLY) got a response last week saying the box would be sent in "the next few days".
And a miracle has happened as I received the box yesterday:
Roelof - were do you live, Germany, uk, usa? Did you have to sign for the box or did it just arrive with your normal mail. Away to send of some complaints via startrek.de to try and speed this up. But yeah this has been a very poor promotion. For the cost of the box set and to have a 8 month delay after the last steel was released, it has soured the whole collecting for me. Wont be getting fooled into any paramount promo's in the future.
I couldn't help myself, so I sent of another email -
Can you help?
http://www.microsofttranslator.com/bv.aspx?ref=SERP&br=ro&mkt=en-GB&dl=en&lp=DE_EN&a=http%3a%2f%2fwww.startrek.de%2ftng%2f
So I have collected all the steelbooks from amazon Germany. The last one came out on 22/12/2014, I have put all my codes on the startrek.de web page but I am still waiting for the pin box to complete the set.
Season 1 was released on 12/10/2012 and as I said, season 7 came out on 22/12/2014. I am wondering why it is taking so long to honour the promotion. When you spend about £500 on a blu ray box set you don't expect such poor customer service from a company like paramount.
I would like you to either honour the promotion or refund me my money. All will be forgiven if you compensate everyone with a bonus pin because of the very, very, very long wait. I would like a borg cube pin please.
I also stuck my address at the bottom of my email to speed up delivery
. Lets see how quickly they respond when you ask for your money back, lol.
Can you help?
http://www.microsofttranslator.com/bv.aspx?ref=SERP&br=ro&mkt=en-GB&dl=en&lp=DE_EN&a=http%3a%2f%2fwww.startrek.de%2ftng%2f
So I have collected all the steelbooks from amazon Germany. The last one came out on 22/12/2014, I have put all my codes on the startrek.de web page but I am still waiting for the pin box to complete the set.
Season 1 was released on 12/10/2012 and as I said, season 7 came out on 22/12/2014. I am wondering why it is taking so long to honour the promotion. When you spend about £500 on a blu ray box set you don't expect such poor customer service from a company like paramount.
I would like you to either honour the promotion or refund me my money. All will be forgiven if you compensate everyone with a bonus pin because of the very, very, very long wait. I would like a borg cube pin please.
I also stuck my address at the bottom of my email to speed up delivery
. Lets see how quickly they respond when you ask for your money back, lol.Also sent this of to amazon.de. It took a long time to figure out how to contacht them but I managed. I sent this,
So I have purchased all the star trek steelbooks. The last steelbook was released on the 22/12/2014. There is a promotion when you buy all 7 star trek steelbooks, you get a free pin box to store your pins that you got with each steelbook. 8 months after the last steelbook was released I am still waiting for the promotional pin box. The first star ttek steelbook was released in October 2012. Its not like they have not had enough time to honour the deal.
I would like to know what is going on or to be given a refund. The full boxset cost me about £500 and for the promotion not to be honoured 8 months after the last steelbook was released is unacceptable.
So I have purchased all the star trek steelbooks. The last steelbook was released on the 22/12/2014. There is a promotion when you buy all 7 star trek steelbooks, you get a free pin box to store your pins that you got with each steelbook. 8 months after the last steelbook was released I am still waiting for the promotional pin box. The first star ttek steelbook was released in October 2012. Its not like they have not had enough time to honour the deal.
I would like to know what is going on or to be given a refund. The full boxset cost me about £500 and for the promotion not to be honoured 8 months after the last steelbook was released is unacceptable.
Roelof,
Congratulations on getting your Pin Box...I really thought we would never see these!
What address did you send you emails to? I was going to send something just now to the "Contact" link at the bottom of the Startrek.de site, but I get an "invalid site key" error ( a captcha problem, it looks like)...is this the link you used to send you email?
Or did you send it to a different email contact address?
Fingers crossed these are starting to ship now, so I am a little more hopeful than I was a week ago!
Cheers,
Kevin
Congratulations on getting your Pin Box...I really thought we would never see these!
What address did you send you emails to? I was going to send something just now to the "Contact" link at the bottom of the Startrek.de site, but I get an "invalid site key" error ( a captcha problem, it looks like)...is this the link you used to send you email?
Or did you send it to a different email contact address?
Fingers crossed these are starting to ship now, so I am a little more hopeful than I was a week ago!
Cheers,
Kevin
So i got another response from amazon.de quoting the web page so i sent of another email the other day and here is my latest response -
Dear Steven,
Please be assured that we understand that we understand that the waiting time is very unpleasant.
I have reviewed our previous correspondence . While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.
As my colleague previously mentioned, this promotion is run by Universal and they mention the delay if you go to the website.
Please go to the following website www.startrek.de/tng and put your promotion code, which you got from the Season 7, into the blank.
They will sent the item to your delivery address when it is in stock.
Thank you for your understanding. We hope to see you again at Amazon.de.
Wow, just wow. Another email is about to be sent. No response from any of the paramount contacts from the startrek.de webpage.
Dear Steven,
Please be assured that we understand that we understand that the waiting time is very unpleasant.
I have reviewed our previous correspondence . While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.
As my colleague previously mentioned, this promotion is run by Universal and they mention the delay if you go to the website.
Please go to the following website www.startrek.de/tng and put your promotion code, which you got from the Season 7, into the blank.
They will sent the item to your delivery address when it is in stock.
Thank you for your understanding. We hope to see you again at Amazon.de.
Wow, just wow. Another email is about to be sent. No response from any of the paramount contacts from the startrek.de webpage.
So my next email -
I have put in all 7 codes on startrek.de -
Hallo steven mcbeath,
du hast bislang folgende Codes gesammelt:
Season 1, eingegeben am 2014-05-20 11:10:48 – XXXXXXXX
Season 2, eingegeben am 2014-05-20 11:20:30 – XXXXXXXX
Season 3, eingegeben am 2014-05-20 11:17:52 – XXXXXXXX
Season 4, eingegeben am 2014-05-20 11:15:16 – XXXXXXXX
Season 5, eingegeben am 2014-05-20 11:13:02 – XXXXXXXX
Season 6, eingegeben am 2014-07-05 10:26:11 – XXXXXXXX
Season 7, eingegeben am 2014-12-20 10:39:16 – XXXXXXXX
Glückwunsch! Du hast alle 7 Codes eingegeben. Du erhältst von uns in den nächsten Wochen automatisch deine Pin-Schatulle an die hinterlegte Adresse. Bitte überprüfe bei der Gelegenheit deine Anschrift, falls sich hier etwas geändert hat.
At the bottom of the web page it clearly says paramount.de and not universal that you are stating.
http://www.paramount.de/
If you go into presse
http://www.paramount.de/Press
I have also been emailing them as well and they are not responding.
Amazon.de are running the promotion of buy all 7 steelbooks and get a free exclusive pin box. I want to know when we are getting the pin box? Amazon.de are responsible for the promotion because you have taken the best part of £500 from me and it looks like you are cheating me out of the promotion. You have taken my money and i want my pin box.
How long is an acceptable wait? Speak to the supplier and ask them if they are honouring the promotion or pull the promotion from your web page and offer partial refunds to your customers. Thank you.
I have put in all 7 codes on startrek.de -
Hallo steven mcbeath,
du hast bislang folgende Codes gesammelt:
Season 1, eingegeben am 2014-05-20 11:10:48 – XXXXXXXX
Season 2, eingegeben am 2014-05-20 11:20:30 – XXXXXXXX
Season 3, eingegeben am 2014-05-20 11:17:52 – XXXXXXXX
Season 4, eingegeben am 2014-05-20 11:15:16 – XXXXXXXX
Season 5, eingegeben am 2014-05-20 11:13:02 – XXXXXXXX
Season 6, eingegeben am 2014-07-05 10:26:11 – XXXXXXXX
Season 7, eingegeben am 2014-12-20 10:39:16 – XXXXXXXX
Glückwunsch! Du hast alle 7 Codes eingegeben. Du erhältst von uns in den nächsten Wochen automatisch deine Pin-Schatulle an die hinterlegte Adresse. Bitte überprüfe bei der Gelegenheit deine Anschrift, falls sich hier etwas geändert hat.
At the bottom of the web page it clearly says paramount.de and not universal that you are stating.
http://www.paramount.de/
If you go into presse
http://www.paramount.de/Press
I have also been emailing them as well and they are not responding.
Amazon.de are running the promotion of buy all 7 steelbooks and get a free exclusive pin box. I want to know when we are getting the pin box? Amazon.de are responsible for the promotion because you have taken the best part of £500 from me and it looks like you are cheating me out of the promotion. You have taken my money and i want my pin box.
How long is an acceptable wait? Speak to the supplier and ask them if they are honouring the promotion or pull the promotion from your web page and offer partial refunds to your customers. Thank you.
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