I don't think that is a fair comparison. Amazon is a behemoth of a company. Zavvi and HMV are massive as well. You're comparing giants with a mouse. I honestly believe Nova and Kimchi would of sold their stock like Kevin does for Blufans over on the BD forum but because Koreans prefer to buy from webstores (i've been told) that is the only reason why they set up a small shop online. Now with the money they are making one would think paying extra for bandwidth during a pre-order launch period would be the right thing to do ...
There are small business setup that have a website to order direct or purchase from a high street retailer
Some of these business have high demand products and have a basic website store on-line these small business don't have these issues we see with Kimchi and Novamedia
Kimchi only got a bit better because novamedia setup their own website and Kimchi was not selling the products
Its very simple if your a small business setup or a larger setup if you have an on-line store selling items for sale it should be easy to place an order and not once have any issues completing checkout by using the company on-line store or when it's through another retailer
When a product is sold out that's fine but once it is listed as in stock and you add to cart you should be able to complete checkout and only take 1 attempt to do this every time and never have any issues to achieve this
There are lot more business that are a smaller setup to Novamedia or Kimchi and these smaller business manage without any issues to sell even higher demand products and even have less range of products for sale without any issues
Novamedia need to invest in their website if they want happy customers or use another retailer to do it for them that has the ability to cope with a high demand release
When you run a business if you continue to not make it easy to order a product overtime you loose customers who will spend their money elsewhere
Novamedia have a good few releases they not managed to sell out they still have Dredd available and other releases not sold out months after been available
Some of these releases are trade wide but are sold out with other asian retailers but yet still available on Novamedia website that is likely due to customers not wanting to use them due to previous experience trying to order before
What do you think a first time customer who went to try to order today their impressions of NovaMedia would be and would they even consider attempting to order from them again
