The Ebay Seller/Policies Discussion Thread

[waccy]

Q) What is the purpose of this thread?
A) To discuss Ebay policies/issues

Q) Where can i find the Ebay Presale Policy?
A) Click HERE

Q) Can a HDN Trade mod help me with an Ebay sale/trade issue? Also why is there no 'ebay bad traders' list?
A) Simply put, no. To find out why, ensure you read the following spoiler:

Spoiler

please use this thread as a RESOURCE to ask your fellow members about problems you've had with a reseller or questions about e-bay.

do NOT use this thread to attack or refute other members. if you an e-bay dispute with a member here, perhaps it's best to approach a trading mod before posting? we don't police e-bay, but maybe we can give you a tip or two.

if members ignore these suggestions, then the thread might be locked for a couple of weeks.

thank you.

hey folks,

as a reminder what myself (and other mods) have continued to mention via private message, e-mail and other areas. we do NOT police other trading marketplaces like ebay, youtube, amazon and the rest.

there is ONLY a certain amount of information at our disposal and we do not have the resources in these other locations as we do on this forum - things that we can look at and evaluate.

having said that, there are trading rules on this forum that have been instituted for your own protection for trading transactions that happen HERE.

this includes the pending / active sales threads, the requirement of feedback posted for any new traders, our support ticketing system, the active investigations held by trading moderators and many other things we do not discuss openly.

we have long held that problems occurring on these other forums and marketplaces should be taken the appropriate authorities on THOSE websites.

many of you are established traders here on this forum and you should know all about the guidelines that are stickied in this section - including having new traders send first, getting tracking from the other party and proof of shipment, and what other precautions can be taken to protect your trading safety.

trading via ebay and their messaging system is against their stated policy and should not occur - and there are reasons why they have created that policy. you don't have protection of paypal or their listing system as a buyer or seller.

having said that, if there is trouble with an ebay seller or buyer, you should go to their website and report it there. if you are not aware of this process, follow the below link for more information.

http://pages.ebay.co.uk/help/buy/report-trading.html

so folks can feel free to chat about a seller or buyer that they are having problems with, but I can tell you right now - there will not be a "witch hunt" by moderators or staff based on one person's account of the problems or trouble they are having - and we limit the action taken for or against members here to transactions that occurred on this forum.

as stated in the thread title of our bad traders list - that list is for FORUM MEMBERS ONLY.

thank you.

Q) Where can i find the HDN Buyer Beware / Bad Traders list?
A) You can find the thread HERE

 

[PKAVFC]

Sorry for more off topic stuff here, but I really can't believe what I'm reading here anymore! "Demonisation of buyers", seriously? eBay is ALWAYS in favour of the buyers no matter what! There is nothing an honest seller can do if a buyer just says that the steelbook didn't show up (even though the buyer refused to pay for insurance) or it contained all kinds of damages all of a sudden that just weren't there before. There is NOTHING a seller can do - not even leave negative feedback for non-paying bidders....

Back to this instance here. Buyer bought a steelbook, paid for it, received it quickly, was happy with it, left positive feedback, then after-the-fact-OCD kicked in and it no longer was mint and then he started complaining? Honestly, as a seller in this case, I would have told that buyer to f*** off and put him on the bidders block list faster than a speeding bullet...

I see your point, but if the item is advertised as perfect, with no damage to it, then it turns up with damage not stated, you are a poor seller.

Someone said before that paying a premium price is going to be a collector, so the condition matters.

If you purchased an item, Any item, leaving positive feedback quickly, but then encountering/ finding an issue afterwards should not mean "tough"

"Going all OCD" is one thing, but when you pay a premium OCD price, that's the sellers duty to sell as described.

eBay would have still took on the case and supported the buyer. In most cases it's the seller trying to be sly.

I bet if feedback had not been left he would have offered a partial refund. A lesson learned for the buyer. Beware of the eBay!

 

[SimonLDT]

Sorry for more off topic stuff here, but I really can't believe what I'm reading here anymore! "Demonisation of buyers", seriously? eBay is ALWAYS in favour of the buyers no matter what! There is nothing an honest seller can do if a buyer just says that the steelbook didn't show up (even though the buyer refused to pay for insurance) or it contained all kinds of damages all of a sudden that just weren't there before. There is NOTHING a seller can do - not even leave negative feedback for non-paying bidders....

Back to this instance here. Buyer bought a steelbook, paid for it, received it quickly, was happy with it, left positive feedback, then after-the-fact-OCD kicked in and it no longer was mint and then he started complaining? Honestly, as a seller in this case, I would have told that buyer to f*** off and put him on the bidders block list faster than a speeding bullet...

Precisely. I'm amazed at some of the posts on here that past page. If you leave positive feedback, you're happy with the item. You can't just suddenly change your mind a few days later. Either you're happy or not.

I know there are tons of dodgy sellers on ebay but this really annoys me because I know how hard it is to be an honest seller at times, because ebay favors the buyer 100% of the time, even if they're in the wrong.

 

[hayemaker]

It amazes me how you cannot leave negative feedback for buyers on ebay. It's such a bad omission, it actually encourages time wasters.

 

[Naughtius Maximus]

Moved a load of posts to here

 

[lgans316]

I sell more in eBay than buying. I am aware that sellers are usually more vulnerable than buyers but I stand by my comments that a seller is ultimately responsible for his/her listing. If there any imperfections then they should be described unless they have been genuinely missed. This is a must with respect to big ticket items as people pay silly money and the last thing one needs is an item with imperfections. Of course one can argue that that every Steelbook is going to have some imperfection but it is the duty of the seller to describe them if it could be seen as bothersome by others. If sellers genuinely missed to notice imperfections then don't blame the buyers or accuse them of being anal.

Here are few examples of stuffs I bought recently in eBay. They have been described as Like New MINT condition and I paid silly money for them. In fact before paying I even asked the seller to thoroughly check the Steelbook to make sure that it best fits the description. Sellers accused me of being OCD and said they can refund once item is returned but won't refund cost of return postage which will leave me out of pocket for no fault of mine. There are few sellers who offered me partial refund which is great and amongst that, few made me deliberately made me wait for 3~4 weeks and resorted to feedback extortion despite me leaving a proper positive feedback.

Of course I didn't leave a negative feedback as a goodwill gesture but had no other choice but to degrade the performance scores.

 

[RajLondon]

You didn't leave negative feedback after receiving a steel like that?!

 

[Steelknight47]

@lgans316

How will potential buyers know about his shady selling?
That steelbook's condition is not even close to like new.

 

[lgans316]

You didn't leave negative feedback after receiving a steel like that?!

No Raj, I didn't but I will if scammed which isn't the case here.

 

[karl01]

Advice Needed
Some twat on ebay as opened a case against me saying the disc will not play us its region A I put in the Item specifics that its region A. He opened a case saying item not us described which it is Ebay as now put a hold on my money from the transaction.
question do i need to accept return from this due to seller not reading it?

 

[triangle]

Honestly, i think if a case is open and he escalates it you will have to see what ebay says.
There is a high chance that you will have to accept a return as they are known to decide in the Buyers favour.
Maybe give them a call and explain the situation, as i got the feeling the guys in ebay who close the cases usually don't read the details but just agree to a return as soon as someone claims its not as described...

 

[frankfish44]

Advice Needed
Some twat on ebay as opened a case against me saying the disc will not play us its region A I put in the Item specifics that its region A. He opened a case saying item not us described which it is Ebay as now put a hold on my money from the transaction.
question do i need to accept return from this due to seller not reading it?

I would actually escalate it considering you listed it correctly. It is not your fault the buyer failed to read the item specifics. I would be surprised if you lost the case if your listing was proper. It is not damaged and the buyer in my view cannot prove you misled him thus item not as listed. Either way I have found that giving their customer service a call and explaining it to a rep seems to have better results than just handling it online.

I would say give Ebay a call about this and there will probably be a resolution much faster this way.

 

[adrenaline78]

I'd say, some to most steelbook sellers don't sell steelbooks specifically. They aren't looking at the condition of the case itself. So i can see how listings aren't 100% accurate. But if you ask and they come back with the same statement, then yes. They are being deceptive.

 

[gbdragon]

I had a situation on ebay when I sold a used godfather trilogy blu ray Boxset. I wrote in the listing clearly used, watched once and no returns.

The buyer opened a case after 6 weeks claiming the 2nd disc doesn't play.

I asked him why you contacting me after 6 weeks, he replied he only got round to watching the second part recently. He also said under buyer protection he has every right to demand his money back.

After refusing to refund because I knew there was nothing wrong with the discs he escalated it to eBay.

eBay asked him to return the Boxset to me. I received the Boxset and guess what the discs were working fine!!, the case automatically got closed in his favour.

Its buyers like this that I can't stand and eBay don't care as they don't lose out.

So writing 'no returns' in your listing means nothing therefore if you are going to sell on eBay you will have to accept their one sided policy.

 

[lgans316]

Agreed with gb.

The seller's terms and conditions stands void and is superseded by eBay's T&C unless you got some kind of email where the buyer explicity agreed to your terms and conditions and you won't be held responsible for disc playback or non-delivery as item was paid for and shipped by Airmail.

Long time back I remember stating terms and conditions in a PayPal invoice and used that as a reference to protect myself against fake claims as buyer was ready to pay only by Airmail.

 

[digitalbabe]

Post deleted-Big, already discussed via PM. Please stop.

 

[gbdragon]

Ninja's

Anybody know the following seller: hayleyann0576

I was emailed by this person on eBay randomly and accused of selling fakes from china and inflated prices. I don't think this person has a clue about Steelbooks however emails went backwards and forwards till the person threatened me. I will be reporting this idiot to eBay and possibly the police.

Just sharing my experience.

 

[indiehjaerta]

Hey everybody, I bought a Farewell my Concubine from Ebay which said "This is the steelbook with the booklet."
Weighing the Steelbook showed 195-196g which from the thread should be the version without the booklet. I still like the Steelbook, but don't think it's worth the amount I paid for it. Neither am I going to pay for any shipping (which should also be recorded in that case).
Should I ask for a partial refund and how much?

 

[VRob98]

Sellers, do yourself a favour and block this timewasting deadbeat:

naeems35

http://myworld.ebay.co.uk/naeems35/&_trksid=p3984.m1559.l2754

Feedback says it all. Have spoken to eBay and they've promised action against him, but put him on your blocked list anyway.

 

[sunnyx]

Looks like the seller is inflating the sales of Iron Man 3 TW

 

[kaneo911]

Looks like the seller is inflating the sales of Iron Man 3 TW

I had someone do that to GI Joe 3D/2D ES release and they sold theirs at a mentally high price because of it..

Did it on 5 other sellers so I warned them and ebay.... and ebay did nothing