The Ebay Seller/Policies Discussion Thread

[waccy]

Q) What is the purpose of this thread?
A) To discuss Ebay policies/issues

Q) Where can i find the Ebay Presale Policy?
A) Click HERE

Q) Can a HDN Trade mod help me with an Ebay sale/trade issue? Also why is there no 'ebay bad traders' list?
A) Simply put, no. To find out why, ensure you read the following spoiler:

Spoiler

please use this thread as a RESOURCE to ask your fellow members about problems you've had with a reseller or questions about e-bay.

do NOT use this thread to attack or refute other members. if you an e-bay dispute with a member here, perhaps it's best to approach a trading mod before posting? we don't police e-bay, but maybe we can give you a tip or two.

if members ignore these suggestions, then the thread might be locked for a couple of weeks.

thank you.

hey folks,

as a reminder what myself (and other mods) have continued to mention via private message, e-mail and other areas. we do NOT police other trading marketplaces like ebay, youtube, amazon and the rest.

there is ONLY a certain amount of information at our disposal and we do not have the resources in these other locations as we do on this forum - things that we can look at and evaluate.

having said that, there are trading rules on this forum that have been instituted for your own protection for trading transactions that happen HERE.

this includes the pending / active sales threads, the requirement of feedback posted for any new traders, our support ticketing system, the active investigations held by trading moderators and many other things we do not discuss openly.

we have long held that problems occurring on these other forums and marketplaces should be taken the appropriate authorities on THOSE websites.

many of you are established traders here on this forum and you should know all about the guidelines that are stickied in this section - including having new traders send first, getting tracking from the other party and proof of shipment, and what other precautions can be taken to protect your trading safety.

trading via ebay and their messaging system is against their stated policy and should not occur - and there are reasons why they have created that policy. you don't have protection of paypal or their listing system as a buyer or seller.

having said that, if there is trouble with an ebay seller or buyer, you should go to their website and report it there. if you are not aware of this process, follow the below link for more information.

http://pages.ebay.co.uk/help/buy/report-trading.html

so folks can feel free to chat about a seller or buyer that they are having problems with, but I can tell you right now - there will not be a "witch hunt" by moderators or staff based on one person's account of the problems or trouble they are having - and we limit the action taken for or against members here to transactions that occurred on this forum.

as stated in the thread title of our bad traders list - that list is for FORUM MEMBERS ONLY.

thank you.

Q) Where can i find the HDN Buyer Beware / Bad Traders list?
A) You can find the thread HERE

 

[Sammy]

Isn't Lenochek04 and Elena the same person?

I don't think so, and Elena has always been helpful.

I think you may be confusing Olena and Elena

Olena is from Spain and I believe Elena is from Monaco

Elena is a guy (in spite of his avatar) and he is from Indonesia

If you're talking about a seller from Spain that has tons of pre-orders listed, her user profile is this one: https://www.hidefninja.com/forums/member.php?u=646

 

[apsmith21]

hey folks, I've created this new thread for the discussion of e-bay resellers and general ebay / paypal questions.

please note - that if ANY member starts posting PERSONAL attacks against any other hidefninja member IN THIS THREAD, they will be removed.

keep it civil, it's fine to discuss problems on e-bay, but note that HDN trading moderators do not police e-bay - they have methods to resolve issues that we do not.

and a general trading note - if you have ANY trade difficulty, you should ALWAYS contact a moderator for assistance, and in some cases, when necessary, leave neutral or negative trade feedback.

i-trader is not only for positive experiences.

note to JasonBourne or other members, if you keep the list of problem e-bay traders updated, ask a trading mod to assist updating the OP as necessary.

thank you.

 

[sunnyx]

Have to disagree big time, yeah fair enough if a buyer gets an item thats damaged ect you as a seller can expect a bad feedback and you deserve it but on 3 different occasions i have had a buyer email me and say " i think i paid a little bit too much for this item, please can you refund me some of my payment otherwise ill leave you negative feedback". Now thats what im talking about when i say being held to ransom and if i had the power to leave them a negative feedback also i doubt i would ever get a buyer ask me this. Another way a seller loses out is when a buyer dont pay or doesnt even bother contacting you, yeah you can claim your fees back ect but i still think they deserve a negative.

My experiences come from what I do in my profession where I work in the industry which covers fraud. Your experiences come from ebay selling as one individual, correct?

I sell some stuff on ebay. I've left four red negative feedback as a buyer because the service was poor. If that was the case that you support sellers having the ability to leave negative feedback I should receive four negative feedbacks now. This will no doubt cause a detriment to my trust and harm my selling and buying reputation. So was I correct as a buyer to leave negative feedback but only to receive four negative feedbacks if the seller had the ability? So which do you feel is right? So you feel it is correct for both parties to have a bite of the cherry?

In regards to your scenario you are talking about blackmail - if you don't discount me I leave negative feedback? Well that's just plain stupid. If you done nothing wrong you got nothing to worry about. I've sold good number of items and steelbooks, never had a problem selling. I've been honest, the items are packaged well, pictures are always taken, I've requested low feedback score buyers to pay for tracking, I've done the best I can ensure nothing is thrown back at me because I don't give the opportunity. Of course there will be a day when someone tries and scam me but I will be prepared for that.

But I would rather have the buyer giving me a negative feedback than a seller giving me a negative feedback. I can always challenge that feedback as a seller because I will show evidence and supporting documents that the buyer is being unfair and unreasonable and will request the feedback to be removed.

In regards to the debate - the power for seller to be able to give negative feedback to the buyers? Ebay doesn't look at one individual's perspective. It covers everyone involved. Fraud and scams are committed everyday, everywhere and it easier to scam a buyer than to scam a seller.

There are much more fraudsters out there that would take advantage of buyers. Even fraudsters with high feedback are fraudsters. They have built their trust with their high feedback and when the opportunity arrives they will use that trust to scam. A breach of trust is very common for scams and fraud and that is why the fraud rate in the UK is very high.

If you done everything by the book as a seller you shouldn't have anything to worry about. If someone tries to hold me to 'ransom' in your scenario I tell them to go ahead and open a case as I will challenge it and have the feedback removed. I would rather have negative feedback as a seller than four negative feedbacks as a buyer. We are a customer have the right to give a judgement on the service good or bad. We should not be judged with feedback because we are the customer and entitled to our opinions of our buying experience.

But unfortunately there are people who will abuse their position as a customer and will try all sorts of methods, the steel didn't arrive in that condition, it never arrived, what a discount, and so on....But that is going to happen anywhere, and it will happen, and they will leave negative feedback. So you just block them, file a no claims payment, put the bad buyers on forums like we are doing now. As I said before there are MORE bad sellers than there are bad buyers.

The ability to remove feedback from the seller is to protect the innocent customers.

To Add - The bottom line is you cannot have the 'perfect' system where both parties will always be satisfied.

 

[shevagol]

If you're talking about a seller from Spain that has tons of pre-orders listed, her user profile is this one: https://www.hidefninja.com/forums/member.php?u=646

wow, I was considering buy Sucker Punch France steelbook from her eBay listing, but with all these post I'd better cancel it

Kudos to all HDN member for sharing valuable information

 

[Steelknight47]

UPDATE!

I just contacted eBay & I told them my issue, as expected they told I had 45 days to open a case. I replied that both the sellers have the same issue of taking orders & never sending them, their negative feedback proves it, they have plenty of it. They told me to contact them, I have/did, but they NEVER REPLY. The rep. actually told me to contact them by phone, seriously? I now have to spend money on long distance phone calls. I told them firmly, "I thought eBay was suppose to protect its buyers?". These are obviously very dishonest sellers. To finish, I was told the case would be investigated. I have no idea if it actually will be investigated, or the rep. just said that to shut me up. I asked to receive updates, I was told I would be.

BEWARE! of zsofidevil & lenochek04

 

[blu-steel]

Ebay is really starting to turn me off. I am tired of all the bad buyers who just sit around and not pay. I normally give people up to a month to pay and checkout. I am now going to cut that in half and give people 2 weeks instead.

 

[sunnyx]

Ebay is really starting to turn me off. I am tired of all the bad buyers who just sit around and not pay. I normally give people up to a month to pay and checkout. I am now going to cut that in half and give people 2 weeks instead.

I think a week is more than generous, 2 weeks is very, very generous. Why do you have so many buyers that take that long to pay you? Most I had was about a week to pay and I thought that was real bad.

 

[apsmith21]

Hi folks,

I've deleted a few posts in this thread. As I stated earlier, discussion should be limited to e-bay users that have a history of bad dealings that people may not be aware of.

In addition, there should be no discussion about high prices in this thread. We know e-bay sellers are going to charge a premium. Let's just move on from that.

If I or another trading mod have to continue to come into this thread and clean it up, it will be locked until such a time that we deem conversation can continue.

Thank you.

 

[gbdragon]

UPDATE:

To all HDN members that supported me during this paypal case with blufan84, I have some good news.

Paypal has just reversed the payment back to me today because blufan84 couldn't provide a tracking number to paypal.

He has been blocked and ninjas beware

 

[Jason Bourne]

^^^ Thats awesome gbdragon. For once paypal comes through!

 

[Steelknight47]

UPDATE:

To all HDN members that supported me during this paypal case with blufan84, I have some good news.

Paypal has just reversed the payment back to me today because blufan84 couldn't provide a tracking number to paypal.

He has been blocked and ninjas beware

I am super glad your case turned out in your favor, gives me hope that possibly my issue will be resolved. Some eBay members have a history of bad dealings (more than 5) & yet eBay allows them to scam other people. eBay lately has started to P*** me off.

 

[Antman]

If you're talking about a seller from Spain that has tons of pre-orders listed, her user profile is this one: https://www.hidefninja.com/forums/member.php?u=646

Not doubting any of you for one moment, but I think a little balance is in order. I've done three trade/deals with Olena and all went fine (she even sent me a much wanted steelbook as a thank you for helping her out with one particular release).

I'd also like to point out that her trading record here is 100% from 60+ trades/sales/purchases.

 

[blu-steel]

Everyone please put this_means_war on your block list. He has now left me negative feedback for something that is not true. He is offensive in his emails to me and Ebay told me he has sent 5 negative feedbacks to sellers since Sept.

I sent the product back to him and he still wont send it back to me. I went above and beyond for him and he has the nerve to leave negative feedback. I talked to the ebay support and they told me that from the conversation they read they said I should take him to small claims court on the grounds of blackmail. They also said they are working on trying to get him banned from ebay now. He is the only one I have ever had a problem with. Oh well.

Another thing is I got a strange email from a guy who said I need to play on a level playing field and not to bypass the $20K limit on ebay. He said he turned me in and he took the time to go through our records or something. I responded to him saying to stay out of our business and that I got hurt on the job and had to move product to pay bills. I also said to him thanks because I just now decided to sell everything worldwide and use paypal again and just show the IRS my losses for this year. I will get a tax refund.

So now I am gonna move some serious product over the next few years. Now I just need a web designer for my website.

P.S. It feels like a load has been lifted off my back. Now I can just move product instead of sitting on close to a ton in steels.

 

[Steelknight47]

Hard to believe someone would actually leave Chip a negative feedback. I have ordered from & his items are top notch , & the packaging is 20 out of 10. This guy is automatically banned in my list (this_means_war).

 

[Antman]

Time for 'SteelBay' in my opinion - our very own private online sale forum - invite only, have to be recommended to join....??

 

[apsmith21]

Time for 'SteelBay' in my opinion - our very own private online sale forum - invite only, have to be recommended to join....??

PSSST!!!!


(I'm kind of working on that).



Details to follow. Hoping for sometime early next year (or sooner if things go well).

 

[blu-steel]

PSSST!!!!


(I'm kind of working on that).



Details to follow. Hoping for sometime early next year (or sooner if things go well).

As long as I am involved.

 

[Naughtius Maximus]

As long as I am involved.

Surely you won't need to with your 'store' opening

Sent from my HTC Desire using Tapatalk 2

 

[gbdragon]

UPDATE:

To all HDN members that supported me during this paypal case with blufan84, I have some good news.

Paypal has just reversed the payment back to me today because blufan84 couldn't provide a tracking number to paypal.

He has been blocked and ninjas beware

UPDATE:

Guys call me a NUMPTY.

When i updated the thread that paypal reversed the fees it was actually to blufan84

There was no tracking number updated on the paypal account from the buyer hence why i got confused when the case got closed automatically on 09/11/12 and the payment reversed.

I was just going through emails and found one from paypal on 10/11/12 stating the case is closed in the buyers favour as he has provided a tracking number.

Just been on the phone to paypal fuming and was told that he has uploaded a tracking number (RG552688368DE) however it doesn't track into UK, for that reason the paypal rep has reopened the case and submitted it as an appeal. He is also going to be requesting a proof of postage receipt from blufan84

I will hear from paypal in 72hours.

So guys there's a possibility i will be receiving something from this scammer

 

[Antman]

PSSST!!!!


(I'm kind of working on that).



Details to follow. Hoping for sometime early next year (or sooner if things go well).

Damn! Another wasted patent application!