The Ebay Seller/Policies Discussion Thread

[waccy]

Q) What is the purpose of this thread?
A) To discuss Ebay policies/issues

Q) Where can i find the Ebay Presale Policy?
A) Click HERE

Q) Can a HDN Trade mod help me with an Ebay sale/trade issue? Also why is there no 'ebay bad traders' list?
A) Simply put, no. To find out why, ensure you read the following spoiler:

Spoiler

please use this thread as a RESOURCE to ask your fellow members about problems you've had with a reseller or questions about e-bay.

do NOT use this thread to attack or refute other members. if you an e-bay dispute with a member here, perhaps it's best to approach a trading mod before posting? we don't police e-bay, but maybe we can give you a tip or two.

if members ignore these suggestions, then the thread might be locked for a couple of weeks.

thank you.

hey folks,

as a reminder what myself (and other mods) have continued to mention via private message, e-mail and other areas. we do NOT police other trading marketplaces like ebay, youtube, amazon and the rest.

there is ONLY a certain amount of information at our disposal and we do not have the resources in these other locations as we do on this forum - things that we can look at and evaluate.

having said that, there are trading rules on this forum that have been instituted for your own protection for trading transactions that happen HERE.

this includes the pending / active sales threads, the requirement of feedback posted for any new traders, our support ticketing system, the active investigations held by trading moderators and many other things we do not discuss openly.

we have long held that problems occurring on these other forums and marketplaces should be taken the appropriate authorities on THOSE websites.

many of you are established traders here on this forum and you should know all about the guidelines that are stickied in this section - including having new traders send first, getting tracking from the other party and proof of shipment, and what other precautions can be taken to protect your trading safety.

trading via ebay and their messaging system is against their stated policy and should not occur - and there are reasons why they have created that policy. you don't have protection of paypal or their listing system as a buyer or seller.

having said that, if there is trouble with an ebay seller or buyer, you should go to their website and report it there. if you are not aware of this process, follow the below link for more information.

http://pages.ebay.co.uk/help/buy/report-trading.html

so folks can feel free to chat about a seller or buyer that they are having problems with, but I can tell you right now - there will not be a "witch hunt" by moderators or staff based on one person's account of the problems or trouble they are having - and we limit the action taken for or against members here to transactions that occurred on this forum.

as stated in the thread title of our bad traders list - that list is for FORUM MEMBERS ONLY.

thank you.

Q) Where can i find the HDN Buyer Beware / Bad Traders list?
A) You can find the thread HERE

 

[karl01]

Hi Guys,

Got question about returns.

Let's assume seller accepts returns. Buyer pays X for item and Y for postage. Buyer returns the item back to seller as unwanted at his own expense. Is seller obligated to refund X + Y or just X?

Just X unless its damaged if seller as changed his mind hows that your fault no i wouldnt pay the postage back or you would be out of pocket

 

[Carlos]

Just X unless its damaged if seller as changed his mind hows that your fault no i wouldnt pay the postage back or you would be out of pocket

Yes exactly the same as distance selling regulations, no need to refund postage costs.

 

[lgans316]

Just X unless its damaged if seller as changed his mind hows that your fault no i wouldnt pay the postage back or you would be out of pocket

But I paid seller Y amount for postage which is exactly the same as what the seller paid to the post office.

 

[MENTAL MAGPIE]

But I paid seller Y amount for postage which is exactly the same as what the seller paid to the post office.

The seller spent the postage money on postage so if they refund the postage then they will be out of pocket, so if the product is as described and not damaged and the buyer has just changed there mind then the buyer pays postage costs both ways. Why should the seller lose money because a buyer changes there mind?

 

[blu-steel]

You expect the seller to take a loss just because you want to send it back and for the seller to eat the shipping cost that he purchased to send it to you? You really are a tough one to please. z

 

[Strikeman]

Is there a forum page for positive eBay seller comments?? I've bought one or two steels from eBay sellers recently and have been impressed with their service and communication...

 

[RajLondon]

But I paid seller Y amount for postage which is exactly the same as what the seller paid to the post office.

If this is unwanted as opposed to damaged you shouldn't expect the seller to bear the postage cost. It's your fault you don't want it, or if you ordered by mistake.

It would be very unfair to expect the seller to pay your postage cost back to you because he's then out of pocket.

If however there is a genuine reason for the return; damage not mentioned etc then you can claim back the postage. That's what I was referring to in my earlier post.

The seller spent the postage money on postage so if they refund the postage then they will be out of pocket, so if the product is as described and not damaged and the buyer has just changed there mind then the buyer pays postage costs both ways. Why should the seller lose money because a buyer changes there mind?

eBay sellers have **** all protection these days and that allows buyers to get away with murder.

 

[blu-steel]

Make sure to put up the names so we can blacklist them. Thats what this forum is for.

 

[lgans316]

If this is unwanted as opposed to damaged you shouldn't expect the seller to bear the postage cost. It's your fault you don't want it, or if you ordered by mistake.

It would be very unfair to expect the seller to pay your postage cost back to you because he's then out of pocket.

If however there is a genuine reason for the return; damage not mentioned etc then you can claim back the postage. That's what I was referring to in my earlier post. .

How is the seller out of pocket here? I paid X for item and Y for postage. I already convered the full post for the seller. I returned back the item at my own postage (Z). Seller refunded X but not X+Y. It is me who is out of pocket by Y + Z.

 

[Antman]

How is the seller out of pocket here? I paid X for item and Y for postage. I already convered the full post for the seller. I returned back the item at my own postage (Z). Seller refunded X but not X+Y. It is me who is out of pocket by Y + Z.

Let's plug in some numbers.

Just say you paid £10 for the item and £5 postage = £15

The seller received £15, but pays £5 for postage leaving a total of £10

You return item at cost of £5 meaning you have now spent £20.

Buyer receives item and refunds your £10 leaving him with £0 and you having spent £10 (2 x £5) having the item sent to you and then returning it because you didn't want it.

As you say seller not out of pocket and buyer realising he/she should think more carefully before buying an item they might not actually want!!

@ntman©®

 

[Carlos]

How is the seller out of pocket here? I paid X for item and Y for postage. I already convered the full post for the seller. I returned back the item at my own postage (Z). Seller refunded X but not X+Y. It is me who is out of pocket by Y + Z.

Yes and that's the way it should be, you should be out of pocket as its your fault you no longer want the item !

 

[blumaster]

yeah man, the money you sent him for postage has been used to send you the item. He's not getting a refund from the post because you don't want it.

 

[RajLondon]

How is the seller out of pocket here? I paid X for item and Y for postage. I already convered the full post for the seller. I returned back the item at my own postage (Z). Seller refunded X but not X+Y. It is me who is out of pocket by Y + Z.

You can't expect him to pay for the postage as that's "lost".

You ordered the item my mistake, it's your fault.

Call eBay customer support, or send them an email. They're usually really good in getting back to people.

 

[gbdragon]

How is the seller out of pocket here? I paid X for item and Y for postage. I already convered the full post for the seller. I returned back the item at my own postage (Z). Seller refunded X but not X+Y. It is me who is out of pocket by Y + Z.

Who's the seller and what steelbook did you purchase Iganz ??

 

[Jason Bourne]

Damn no one told me I needed to study for a possible pop math quiz for HDN today.

 

[blu-steel]

Its not very hard to figure out, no math skills needed. Some people just expect sellers to always take a loss.

I don't know of ANY retailer that would refund the shipping cost back to a buyer just because they decide they no longer want the item.

Kind of reminds me of the obama phone.

 

[kaneo911]

Crazy. I'm sure this is going to plummet in value on release because most have but more than one copy and will be sticking it on eBay as soon as it arrives.



You're not supposed to list pre-orders more than one month before release. You can report them to eBay if you want to, whether or not they do anything I don't know.

I listed 2 of my orders up on ebay as I had 2 people cancel their orders with me.

there is however one person on ebay bidding up their own listing and also sabotaging others by putting it up to a ridiculous price.. mine was up to £60 but I cancelled the bids so its now at £10.50

I have been warning other sellers of this on ebay too and we have reported him to ebay

the user is:
tidoubleggrr2012 | 47 | 100.0%

and they are using a second profile of
posion.clan

 

[snooloui]

I listed 2 of my orders up on ebay as I had 2 people cancel their orders with me.

there is however one person on ebay bidding up their own listing and also sabotaging others by putting it up to a ridiculous price.. mine was up to £60 but I cancelled the bids so its now at £10.50

I have been warning other sellers of this on ebay too and we have reported him to ebay

snip

Why didn't you just cancel the orders so someone here could grab them for a reasonable price? Also, this isn't the thread for naming and shaming eBay members (whether or not they have done anything wrong is purely speculation), especially since that second profile sounds like a member here.

 

[HighDefSamurai]

Why didn't you just cancel the orders so someone here could grab them for a reasonable price?QUOTE]

Because he doesn't have to simple as that he doesn't have to, Other people on here,AV forums and BR.com do it all the time give the guy a break.

 

[kaneo911]

Why didn't you just cancel the orders so someone here could grab them for a reasonable price? Also, this isn't the thread for naming and shaming eBay members (whether or not they have done anything wrong is purely speculation), especially since that second profile sounds like a member here.

Because frankly I need the money.
I put it here as its about this product and so people know if they are looking towards ebay for a purchase they aren't getting taken advantage of.
Its not speculation, it has been confirmed and ebay are dealing with it.