well that was fun . I went in first thing to pick up my pre-orders from the Oxford Street Store. After being directed to two different counters (apparently they don't do orders in the dvd dept anymore and from the basement upstairs can mean one of two locations) I am asked if I have received a call - No, but it's out today and you have a display. They then have a look and only after finding out that it's a Blu Ray find my orders. They then have a problem sorting out the deposit . I pay (and have a discount due to pure HMV) and then ask to pre-order the chappie . They ask me 3 times if I mean the blu ray, before deciding it's marked exclusive and then warn me three times that it's not out until July (I hold back on explaining what pre-order means) and then pay in full for the order (no deposits anymore it seems). at least they are in perfect nick and don't have security tags.