Same as my nobody collectors edition which was put in a over sized mailer and fell out (i have the same letter), just received the replacement order today and guess what, they were in a box not taped, its one of those paper thin boxes and they were all dropping out the bottom, fortunately all items were all there.
This is getting worse, its a disgrace, talking with the postman they say they having big problems with Zavvi having insufficent packaging and if Zavvi try to claim off Royal Mail they won't pay. He said my local post office is littered with items that they can't identify where to take them.