Yea, I also get that feeling sometimes that it was just never dispatched despite them saying that it has been. Always feels like they "give up" easily when it hasn't arrived and they just refund you once the allocated waiting time has passed.I am not so sure mine was dispatched on the 1st never received it. Contacted Zavvi on the 15th got a refund yesterday. Had orders dispatched from other companies after that and arrived on time. This is now the 5th steelbook this year I have had issues with zavvi not showing up.