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I've been ordering from Zavvi ever since I joined HDN in 2013 and I've been lucky so far with every package... until today!
Look at this billsh*t!
View attachment 193838 View attachment 193839
I'm sending this back!
davhyl said:Hi,
Yesterday this was in Buy One Get One Free, but I held off until today as I got paid today. Now it is not in BOGOF, but ALL of the other titles that were in yesterday are still in there.
http://www.zavvi.com/blu-ray/the-pr...usive-limited-edition-steelbook/11146506.html
Could you please put it back in the BOGOF and notify me when this happens?
Thanks
Zavvi Customer services said:Hello,
Thank you for getting in touch.
I can confirm the BOGOF is still in the buy one get one free selection.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Kady
Zavvi.com Customer Service Team
My steelbook of Princess and the Frog was purchased as part of BOGOF and arrived in mint condition as did my other Disney Steelbook Brother Bear which was released months agoThe BOGOF may be all the returns though!!!I Got it along with Cinderella on this offer, and Cinderella was full of dents and bent, so I hope they are not unloading all their damaged/returned stock!!! I've had the usual to try and replace it... after 6 days, they have said to return it to get replacement.
Problem is, you can't reply to keep an email trace, you need to copy it and raise another query. I can't be bothered, so may go to the €bay.Had a right result on eBay, got this brand new & sealed inc postage for a tenner!! They only put the title as Blu Ray Steelbook so I'm not surprised it didn't get a lot of bids.
My girls will be pleased! @davhyl that's sucks mate, typical Zavvi, keep pressing them and hopefully they cave in...
Oh I agree, they really know how to shaft their customers. You can pick up Brither Bear etc relatively cheaper on fleabay though. Many waiting on a national treasure dispatch but they haven't done it yet as someone mentioned here on HDN that if you use a code that wasn't commonly free to use by the public, they don't ship out straight away. I don't think they are holding on to it on purpose as an up yours to me, but I have a feeling that they might cancel it as I used a welcome code to get 10% off. That's not my problem, that's theirs, but they have a horrible habit of not honouring things sometimes. Do you remember when they put Tarzan down to £7.99? They cancelled every order at that price, and although they don't legally have to honour that price because they hadn't sent the goods out, most companies would as a show of good will. Not Zavvi though, says a lot about their company really.Problem is, you can't reply to keep an email trace, you need to copy it and raise another query. I can't be bothered, so may go to the €bay.
I'm even more annoyed as Emperor's New Groove and Brother Bear have gone up to £24.99... above RRP. I'm disgusted to be honest.
So Thursday, you could get both for £19.99, now it's £44.98 lol. Changing prices willy-nilly during a promotion is pretty damn low.
Oh I agree, they really know how to shaft their customers. You can pick up Brither Bear etc relatively cheaper on fleabay though. Many waiting on a national treasure dispatch but they haven't done it yet as someone mentioned here on HDN that if you use a code that wasn't commonly free to use by the public, they don't ship out straight away. I don't think they are holding on to it on purpose as an up yours to me, but I have a feeling that they might cancel it as I used a welcome code to get 10% off. That's not my problem, that's theirs, but they have a horrible habit of not honouring things sometimes. Do you remember when they put Tarzan down to £7.99? They cancelled every order at that price, and although they don't legally have to honour that price because they hadn't sent the goods out, most companies would as a show of good will. Not Zavvi though, says a lot about their company really.