Amazon (Non-US) - Retailer Thread [Multiple]

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Feel free to discuss any service, shipping and other matters related to the international (non-US) Amazon sites here. Share feedback, discuss packaging, etc.

Contact links for...

Amazon France for 2. Sélectionnez un problème select the Contact Us in English option from the dropdown list.
Amazon Germany for 2. Bitte wählen Sie ein Thema select the Write to us in English option from the dropdown list.
Amazon Spain for 2. Selecciona un problema select the Would you like some help in English? option from the dropdown list.
Amazon Italy for 2. Seleziona un argomento select the Email Us in English option from the dropdown list.

ORIGINALY reported by Buffalo MX

Hey guys! Wanted to share this with my fellow US & Canada members.

I suppose some of our European members can benefit from this as well.

I think this is very news worthy for all us steelbook collectors, so it deserves it's own thread for now.

I just got an order in from amazon.de and I was very surprised at the SIZE
of the box that appeared, just for 6 steelbooks. Well, it appears that for any
NEW release, that they haven't packaged up yet or a catalog release that might be on backorder (like my order of Judge Dredd was), they have a new box.

We all remember that the package had been improved recently to bubble wrap inside a foldover box. :movie:

Well, now there is a new box, frustration free packaging, SPECIFICALLY labeled for steelbooks / metal packaging.

Pics below of the box, before opening and then after I opened it.

Spoiler

 

[dfoles]

Just got a dispatch email for the replacement. Should be here Monday

 

[tonybsg]

Good old amazon!

 

[dfoles]

Mine left Castle Donnington, UK yesterday, and it's already arrived and left Philadelphia today!

Hell, at this rate I might have it tomorrow!

 

[dfoles]

In and out of Kentucky. Come on UPS!

[EDIT]
arrived in state last night, but as it's not marked for Saturday delivery (apparently $15 extra) it'll be here Monday. Pretty awesome, UK-US-My hands in 4 days. Not bad.

 

[Maccadeez1989]

Ordered F&F 1- 6 Jumbo on amazon.de

So I pre-ordered said steelbook, and they have giving me a delivery date of 31 - 2 January.

But I chose 2 - 3 business days after release date. !!!

Is this just an error ?

 

[dfoles]

Got my replacement in today, safely packaged and arrived when they said it would. Thanks Amazon.co.uk

 

[Xavier]

I really like the packaging amazon UK and DE use. Just wish US would get their **** together.


I got a serenity last week from amazon uk and it had a small tear in plastic near where the steel slides in to hold it secure. Is there a chance the packaging made the tear or could it have been where it was stored ???

 

[wjasoncul]

Just had a 3-SteelBook order from Amazon France arrive. They were all packaged in a bigger box with some of that brown paper for filler. 1 SteelBook was in the Amazon SteelBook box and the other two were laying at the bottom of the box under the smaller box with the paper just sitting on top of them. Amazingly they are all in perfect shape even though the outer box looks like it took a pretty good beating.

 

[Menouthis]

Amazon DE = Amazon UK = Amazon France >>> Amazon JP >>>>>>>>> Amazon US >> Amazon CA

Yes, Amazon Canada is the worst.

 

[wjasoncul]

Just had a steelbook package arrive from Amazon.uk without the steelbook! How's that for Frustration-Free Packaging So easy to open, it opens itself...

Fortunately, the packing slip was attached so I know it was supposed to be Abe Lincoln Vampire Hunter and Amazon still has it in stock. My replacement order has been created even without proof of the PO Stamp that says it was Delivered without Contents. Can't beat Amazon's Customer Service for the most part.

 

[villadelrefugio]

Any negative experiences with amazon.es? I'm thinking of ordering the Monsters University steel from there....any input would be appreciated.

 

[watchtower41]

Quick question for amazon uk users. I just noticed that I ordered 2 separate copies of Halloween steelbook, in separate orders. The first just arrived today, which I will keep, but the 2nd copy that was part of a larger order was shipped by itself on October 29th. If I deny the package, will it automatically ship back to amazon uk to give me credit back? Will this put the remaining items of X-Men 2 and Great Gatsby in jeopardy of being cancelled? Trying to avoid paying shipping to return the 2nd copy of Halloween.

thanks for suggestions and help

 

[HUBMUSWELL]

Good news for purchases leading up to X-mas on Amazon UK

Extended Christmas Returns Policy:
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from November 1, 2013 to December 31, 2013 inclusive may be returned at any time before midnight on January 31, 2014. Our returns policy will revert to the standard 30-day period for items dispatched after December 31, 2013.

 

[SaberTooth]

Hey guys

Expedited Shipping from amazon Canada is the same as USA where I prepay customs fees upfront right?

 

[HUBMUSWELL]

Hey guys

Expedited Shipping from amazon Canada is the same as USA where I prepay customs fees upfront right?

Don't think so...Unless you find "AmazonGlobal Export Countries" somewhere as an option...

http://www.amazon.com/gp/help/customer/display.html?nodeId=201117970

 

[SaberTooth]

^^ dam i was worried prepay customs thing was only usa that blows

 

[wjasoncul]

JFK UK SteelBook delivered today from Amazon UK in a cardboard envelope. No protection whatsoever... Appears to be mint but why take the risk for damage?

 

[HUBMUSWELL]

JFK UK SteelBook delivered today from Amazon UK in a cardboard envelope. No protection whatsoever... Appears to be mint but why take the risk for damage?

Amazon have great CS...Would you deal with Zavvi Amazon is easy for replacements, returns etc

 

[urbeenjammin]

FYI,you can go to any of the amazon sites and click on "help" and then use the option of "chat" and be able to incredibly solve problems with your orders.I have had items replaced on the spot and not even have to return the damaged items.The reps are very helpful.If the site is not in your native language, you can easily go to a site like bing.com/translator and just copy and paste your responses with the rep.

 

[movieknight]

Just received my Pacific Rim 3D Steelbook from Amazon UK. It arrived in great condition surrounded by bubble wrap and then enclosed in a cardboard box. I am really glad to see the addition of the bubble wrap! Thank you Amazon UK.

Now if only Amazon.ca would follow suit.