Amazon (Non-US) - Retailer Thread [Multiple]

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Feel free to discuss any service, shipping and other matters related to the international (non-US) Amazon sites here. Share feedback, discuss packaging, etc.

Contact links for...

Amazon France for 2. Sélectionnez un problème select the Contact Us in English option from the dropdown list.
Amazon Germany for 2. Bitte wählen Sie ein Thema select the Write to us in English option from the dropdown list.
Amazon Spain for 2. Selecciona un problema select the Would you like some help in English? option from the dropdown list.
Amazon Italy for 2. Seleziona un argomento select the Email Us in English option from the dropdown list.

ORIGINALY reported by Buffalo MX

Hey guys! Wanted to share this with my fellow US & Canada members.

I suppose some of our European members can benefit from this as well.

I think this is very news worthy for all us steelbook collectors, so it deserves it's own thread for now.

I just got an order in from amazon.de and I was very surprised at the SIZE
of the box that appeared, just for 6 steelbooks. Well, it appears that for any
NEW release, that they haven't packaged up yet or a catalog release that might be on backorder (like my order of Judge Dredd was), they have a new box.

We all remember that the package had been improved recently to bubble wrap inside a foldover box. :movie:

Well, now there is a new box, frustration free packaging, SPECIFICALLY labeled for steelbooks / metal packaging.

Pics below of the box, before opening and then after I opened it.

Spoiler

 

[goufcustom]

Hey guys, for ones who ordered more than one steelbook from Amazon.DE, normally how do they ship? separate small boxes, or in one big box? Thanks in advance guys

 

[NinjaFeetz]

I just wanted to commend Amazon UK for having the best customer support on the planet.

One of my steels arrived with a dent on the top, so I contacted their CS to see what to do about it. Talked to someone for a few minutes and a refund was processed. Now that's the type of support that'll keep me as an Amazon UK customer! Canada needs to step their game up, because that division of Amazon is pretty much infuriating to purchase from. I'll continue to use Amazon UK exclusively for my future purchases just as long as they have what I need.

 

[paulboland]

Customers in Rep of Ireland
Amazon have had major mess up with An Post
An Post have returned a lot of parcels to Amazon due to incorrect labels used
This has affected lot of amazon parcels major mess

You might be getting a email from amazon saying your orders was undeliverable

What a total mess with it been Christmas time

 

[wjasoncul]

Hey guys, for ones who ordered more than one steelbook from Amazon.DE, normally how do they ship? separate small boxes, or in one big box? Thanks in advance guys

Both

Most, if not all, of my multiple DE steelbook orders have been in a large box with the steels packed separately in the Amazon steelbook boxes inside that larger box.

 

[wjasoncul]

How my Percy Jackson 2 Steel arrived from Amazon.uk. It's amazing the amount of variation they use in their packaging...

 

[Steeler]

I've got a problem with Amazon's websites right now. When I press the 'contact us' button on the help page, I usually get three options (email, call, chat), but now I just get a blank page with no footer. When clicking a feedback link after an email reply from cs there is only text, no star rating symbols or send button. Anyone got the same problem?

 

[wjasoncul]

I've got a problem with Amazon's websites right now. When I press the 'contact us' button on the help page, I usually get three options (email, call, chat), but now I just get a blank page with no footer. When clicking a feedback link after an email reply from cs there is only text, no star rating symbols or send button. Anyone got the same problem?

I was just having a problem using the UK's Contact Us as well. It wouldn't let me choose the Other Order button. I switched from Chrome browser to IE and everything worked fine then.

 

[pd13159]

Never ordered from amazon.jp before but considering it for a few items. Anyone able to share whether they offer good customer service, how reliable packaging is, costs for delivery to the Uk etc? Thanks

 

[paulboland]

Amazon Germany
Marketplace seller
Avengers 3D Steelbook

Shipped in a very basic
Jiffy Envelope
Very annoyed
Bad Damage to spine its come away and useless to me

 

[ben6212]

And that's why i never buy steelbooks of amazon sellers.... maybe one of the steelbook surgeons can help you out. Sorry to see that paul

 

[VRob98]

Does anyone know what packaging Amazon UK are using for steels these days? I'd heard they'd switched over to the new, slimline steelbook boxes where the contents are secured by a polythene wrapper, but the last 2 steelbooks I ordered from them came loose in a box with no protection.

 

[MrFurious]

I had a Steelbook from amazon today, a C1 box with plenty of bubble wrap

 

[HUBMUSWELL]

Amazon UK delivery...WTF, where's the packaging for the steels

 

[VRob98]

Amazon UK delivery...WTF, where's the packaging for the steels

Exactly how my last 2 Amazon shipments turned up mate. Not good is it!

 

[entreri]

Hi all! I would like to know if there was any way to change the item quantity once an order has been placed on Amazon.de? I'm ordering an additional copy of Cloud Atlas on behalf of a friend, but might want to cancel my own copy closer to release, which I don't see an option to as of now.

 

[KD Scorp]

I need help from an English speaking German member.
I bought Toy Story 3 from Amazon.de and the steel book was damaged and shrink was ripped, is anyone able to translate a complaint for me? The condition the steel came on was disgusting

Click each image to see the proper pics, for Some reason it's not working

 

[Naughtius Maximus]

Scorp, does your email have 'translate' option? Gmail has such a feature.

if no one replies let me know and i'll PM you a few Ninjas who can help

 

[KD Scorp]

Well I'm currently on my phone, and wouldn't be able to message them back until Monday because my phone doesn't have a translate option. Thank you for getting back to me Naut! =]

 

[entreri]

I need help from an English speaking German member.
I bought Toy Story 3 from Amazon.de and the steel book was damaged and shrink was ripped, is anyone able to translate a complaint for me? The condition the steel came on was disgusting

Spoiler

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Why has it done 4 of the same image?

Hey Scorp, I think you can email them in English. There is an option to do so in the drop down box in the 'Contact Us' form.

 

[KD Scorp]

Cheers mate. I'll try and message them. Hopeful they respond in English =]

Hey Scorp, I think you can email them in English. There is an option to do so in the drop down box in the 'Contact Us' form.