I used the contact form, as I've cancelled orders that way before with no issues.
Yeah I just send them tons of emails via the contact form and the shop email too
Good to hear! I just received an email from them earlier basically saying the same as what they first told you... they'll attempt to get the guys in the warehouse to cancel it.
Surprisingly I already received a reply yesterday from 'Entertainment Alliance' saying they'll ask the warehouse team to cancel it and get back to me. Fingers crossed
HMV never used to have that ability either but now do so it's easy peasy. First time I've dealt with WB Shop for a cancellation request and it's a frickin' ballache to say the least... 
Given they charge earlier than most I won't be happy if I'm charged for this when I've given plenty of notice to cancel. "We'll get in touch with the warehouse team to see if the order can be cancelled...." ?! 
I realize with the current pandemic we obviously have to be more patient with many folks being off work, so my complaint/irritation here is more aimed at their site in general being incapable of cancelling orders 
Maybe it's a cost thing or maybe they just do it for this exact reason to make it difficult for customers to cancel lol, but either way it's pretty frustrating not to be able to do it ourselves. In WB's case I'm not really surprised given their site isn't exactly the most responsive I've come across either 
Speaking of WB shop, I f#@king hate it when you can't manage your own orders via your account and have to manually write an email/request to cancel a specific order etc. All the moaning and pi$$ take we poke at zavvi at least it's easy to cancel should you wish to and do it in time. Literally hit cancel and few seconds later an "order cancelled" email arrives
The few orders I've had from them and wanted to keep have actually been very good, secure shipping and the occasional freebie (i.e. the Joker poster which is actually pretty nice) - so I can't complain there, just this one occasion I'm getting a bit ansty lol
Anyway sorry guys, just had to let that out... rant over
I've also had no update regarding cancellation of my order since receiving the same "we'll get in touch with the warehouse team" response over a week ago. Very frustrating process indeed, and I'll avoid ordering from them in future.Speaking of WB shop, I f#@king hate it when you can't manage your own orders via your account and have to manually write an email/request to cancel a specific order etc. All the moaning and pi$$ take we poke at zavvi at least it's easy to cancel should you wish to and do it in time. Literally hit cancel and few seconds later an "order cancelled" email arrives
The few orders I've had from them and wanted to keep have actually been very good, secure shipping and the occasional freebie (i.e. the Joker poster which is actually pretty nice) - so I can't complain there, just this one occasion I'm getting a bit ansty lol
Anyway sorry guys, just had to let that out... rant over
It's really frustrating how they manage orders. Almost seems a roll of the dice when emailing them as well, it's been a right mess cancelling with them recentlySpeaking of WB shop, I f#@king hate it when you can't manage your own orders via your account and have to manually write an email/request to cancel a specific order etc. All the moaning and pi$$ take we poke at zavvi at least it's easy to cancel should you wish to and do it in time. Literally hit cancel and few seconds later an "order cancelled" email arrives
The few orders I've had from them and wanted to keep have actually been very good, secure shipping and the occasional freebie (i.e. the Joker poster which is actually pretty nice) - so I can't complain there, just this one occasion I'm getting a bit ansty lol
Anyway sorry guys, just had to let that out... rant over
Definitely re-email them, was it the entertainment address they contacted you from? Use that, it's much better than the shop wb one, hope you can get to cancel!
FINALLY had my order cancelled confirmation come through today from WB/Entertainment Alliance. I only wrote again once after my initial email and seems they got the message even if I thought I was being ignored. I'll definitely be cautious going forward though and try avoid ordering from them again in the future. Their cancel system SUCKS balls
@Noodles @j_uk
Fired off another email soon as I saw it and had a reply back today, apologizing, and stating a refund has now been issued, and if I ever receive it to "pop it back in the post" to them I already thought their CS and dealing with them in general before pretty poor (as you can see in my previous post above) but this is just taking the biscuit lol 
I have WW and MMFR coming from them both with the 10% code, so I'll keep those, but that's it and I won't be ordering from them again in the future unless it's absolutely necessary 
Not worth the headache.
There's a drink for that.... Refund incoming
