Speaking of WB shop, I f#@king hate it when you can't manage your own orders via your account and have to manually write an email/request to cancel a specific order etc. All the moaning and pi$$ take we poke at zavvi at least it's easy to cancel should you wish to and do it in time. Literally hit cancel and few seconds later an "order cancelled" email arrives
HMV never used to have that ability either but now do so it's easy peasy. First time I've dealt with WB Shop for a cancellation request and it's a frickin' ballache to say the least...
Given they charge earlier than most I won't be happy if I'm charged for this when I've given plenty of notice to cancel.
"We'll get in touch with the warehouse team to see if the order can be cancelled...." ?!
The few orders I've had from them and wanted to keep have actually been very good, secure shipping and the occasional freebie (i.e. the Joker poster which is actually pretty nice) - so I can't complain there, just this one occasion I'm getting a bit ansty lol
I realize with the current pandemic we obviously have to be more patient with many folks being off work, so my complaint/irritation here is more aimed at their site in general being incapable of cancelling orders
Maybe it's a cost thing or maybe they just do it for this exact reason to make it difficult for customers to cancel lol, but either way it's pretty frustrating not to be able to do it ourselves. In WB's case I'm not really surprised given their site isn't exactly the most responsive I've come across either
Anyway sorry guys, just had to let that out... rant over