Here are the emails I got from them. Ordered on Aug 22nd, shipped on the 25th, and received on Sept 5th. The shipped email included a tracking number. Try emailing them back at email@example.com if nothing happens.I ordered from JPC and have heard nothing since the initial, somewhat confusing, confirmation email. I'm not sure if that order is shipped, in-process, or...?
Thanks, that's helpful. I got the first email on the 25th, and nothing since. I emailed to that service address a few days ago and haven't heard anything yet, either.
That's the way mine was packaged from JPC to the US, too, but my steelbook survived the journey. Sorry about your situation!My order from JPC came in, steelbook was wrapped in a single-walled thin cardboard-esque envelop, pathetic!
Steelbook was split at the top and all warped. Yikes.
They refunded me so no problem, but I really like this thing and no have to figure out how to get it (to the US) again and from where.