Film Arena - Steelbook Retailer Thread

Feel free to discuss any experiences or policies about this retailer here.

http://www.filmarena.cz/​

 

[NateDog]

Glad it looks like you guys are getting sorted. A shame they're doing this as they'll still get away with it for a lot that'll take the credit without pushing for the refund.

 

[carllenc]

 

[eLviS1987]

 

[larson1977]

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How much? 330€?

 

[leelee17]

That looks pretty decent. Great that they're up and running again and back in the game....

 

[leelee17]

Updated Filmarena exclusive title...

 

[leelee17]

Oooer...
Filmarena clearly have their own way of saying 'shafted'...

 

[GeoRattray]

OK, well mine have now been cancelled. And guess what, it's store credit. Even though my email was sent giving them my PayPal details to do the right thing. All of this was before cancellation and then refund

 

[leelee17]

So, they're clearly bullshi##ing as they informed me they are refunding customers...
They're no more than common crooks, forcing customers with multiple outstanding orders to accept items with scalper level price tags or customers with outstanding orders with insufficient funds to put them toward items AND cover the difference by giving them even more money.

F#cking unbelievable...

 

[GeoRattray]

Well the email is in my send box, a repeated copy, paste, and resend strategy may get me the required outcome now - cash.

 

[leelee17]

Well the email is in my send box, a repeated copy, paste, and resend strategy may get me the required outcome now - cash.

Just bombard the F#CK out of them with repeated requests for refunds. Unfortunately it seems like they deliberately lied to me when they responded so I've emailed them again with this response;

It's become apparent that Filmarena are actually NOT refunding customers but, in actual fact, illegally insisting on issuing only store credit. You've even requested PayPal details from customers, implying you will refund them but these customers have still only received store credit. As Filmarena are unable to provide customers with the goods they paid for it is a legal requirement to refund customers in full and is illegal to do otherwise.

Your previous response was clearly not truthful so I look forward to the next response from you which will, hopefully, shed some light on what Filmarena's intentions ACTUALLY are going forward.

I look forward to your next response.

Regards.

 

[snow flake]

I’ve done the same shared my PayPal details and got this

thank you for your quick reply.

We are working on it. First to transparent credit and then to your paypal.

Thank you for cooperation.

S pozdravem / Best regards,
Jaromir Vacek
Team FA & BB


The credit has been placed on my FA account but no sign of money refund

 

[Lenny Nero]

Has everyone gotten at least the store credit?
'Cause my friend says he got 2 refunds out of 4 orders only. They're not replying to emails at all.

 

[snow flake]

Has everyone gotten at least the store credit?
'Cause my friend says he got 2 refunds out of 4 orders only. They're not replying to emails at all.

Hi Lenny
All of my orders have been transferred into store credit and are showing on the account, however no sign of this being transferred into a refund to my PayPal.

 

[leelee17]

I emailed them again after they told me they were refunding customers and asked them what their intentions are going forward as telling me about issuing refunds was clearly not the case. Needless to say, they have not responded...

 

[harvester84]

My ordere was cancel nad got credits for refund. Ask them to refund money, semd them info about refund and my bank data no no respond.

 

[MCU-Smithsonian]

I've had issues with them before and I've spoken to paypal directly about this. I was told to raise a case against them via paypal and paypal will suspend all transactions for the company (i.e. they won't be able to use paypal but more importantly, get any money coming in) if they suspect foul play and it's surprising how fast they issued by refund.

Certain a few of you each raising a dispute would speed things up somewhat.

Sucks you have to go to such measures but such is the nature of electronic cash transfers.

 

[larson1977]

I've had issues with them before and I've spoken to paypal directly about this. I was told to raise a case against them via paypal and paypal will suspend all transactions for the company (i.e. they won't be able to use paypal but more importantly, get any money coming in) if they suspect foul play and it's surprising how fast they issued by refund.

Certain a few of you each raising a dispute would speed things up somewhat.

Sucks you have to go to such measures but such is the nature of electronic cash transfers.

How were you able to pay with PayPal?

 

[carllenc]

 

[leelee17]

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