Both of my pre-orders were cancelled! Anyone else have this happen to them? Oh, by the way, I never, "got in touch with them regarding this order", the email this was attached to was totally unrelated to my Nemo purchases. This company doesn't seem very competent at all. Think I may cancel my 3 other pre-orders (Independence Day, i, Robot, & Kill Bill) and just overpay on ebay.
One of our customer services advisors has reviewed your query and we are able to confirm the following:
Hello Terry,
Thank you for getting in touch for an update on your order.
I am really sorry to let you know that we have had to cancel your order for both Finding Nemo's because our suppliers were unable to provide it.
I understand how disappointing this might be. We have tried other suppliers but we have not had any luck. We will be removing the item from our website as soon as possible.
If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
John
Zavvi.com Customer Service Team
If you have any further questions, please login to Your Account where you will be able to request more information.
We try to make contacting us as easy and convenient as possible and want to answer all your questions fully. Our Frequently Asked Questions may be able to provide you with the answer you are looking for.
To respond to this thread, please log into your online account and reply through the message centre.
Many Thanks,
John Newton
zavvi Team
.
