LOL - could have even happened at the distributor level but that's the way retailing works for steelbooks.
Ask Disney about how all those spine slashes happened time after time with their steelbooks, and they were underneath the shrink (which means it happened before Best Buy got them). At one point I saw over 50 copies of one release and at least 30 of them had a slash.
So I want to exchange out my damaged copy but they’re out of stock in-store. Can’t order another copy because now it’s in-store pickup only, and nearest store with a copy is 61 miles away. Thinking of keeping it but the dented corner REALLY irritates me lol. What to do?!? (Maybe buy one off eBay..)