This is a general thread to discuss your experiences with this retailer in regards to ordering and receiving Steelbooks.
Frequently Asked Questions:
Q) What is the link to HMV JP?
A) http://www.hmv.co.jp/en/
Q) I haven't mastered Japanese yet - how can I read the site?
A) Install Google translate on your browser:
Google Chrome HERE
Firefox HERE
Q) How do I register?
A) Click on 'New Customers' and follow the very easy on screen instructions!
Q) Do they ship outside of Japan?
A) Yes, worldwide Via EMS (tracked) mail - check HERE for countries they deliver to + prices
Q) What form of packing do they use?
A) Depends on quantity you order, see below:
Q) Selecting the 'Gift Wrapped Option', is it worth the extra cost?
A) As the pictures above shows, it's not perfect but an improvement to the jiffy bags.
Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) No. It's sometimes cheaper for EU residents if they have their items sent to a USA friend/ninja and then forwarded on to the EU address.
Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon shipment
Q) What payment do they accept?
A) Credit Card only for international customers.
Q) Customer Services any good?
A) Yes, very quick and easy to deal with.
Cancellations: Log in >> My Account >> My Orders - follow on screen instructions
Replacements: Send an email via their website HERE, include your name, order number, name of item, catalog number and reason for return. Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.
Refunds: They are normally processed within a few days, same procedure as above.
Frequently Asked Questions:
Q) What is the link to HMV JP?
A) http://www.hmv.co.jp/en/
Q) I haven't mastered Japanese yet - how can I read the site?
A) Install Google translate on your browser:
Google Chrome HERE
Firefox HERE
Q) How do I register?
A) Click on 'New Customers' and follow the very easy on screen instructions!
Q) Do they ship outside of Japan?
A) Yes, worldwide Via EMS (tracked) mail - check HERE for countries they deliver to + prices
Q) What form of packing do they use?
A) Depends on quantity you order, see below:
1-2 steelbooks (standard)
(Thanks to Drum18 for pics)
View attachment 27618
3+ steelbooks
(Thanks to domalorite for pics)
View attachment 36821
View attachment 36822
View attachment 36823
(Thanks to Drum18 for pics)
View attachment 27618
3+ steelbooks
(Thanks to domalorite for pics)
View attachment 36821
View attachment 36822
View attachment 36823
Q) Selecting the 'Gift Wrapped Option', is it worth the extra cost?
A) As the pictures above shows, it's not perfect but an improvement to the jiffy bags.
Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) No. It's sometimes cheaper for EU residents if they have their items sent to a USA friend/ninja and then forwarded on to the EU address.
Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon shipment
Q) What payment do they accept?
A) Credit Card only for international customers.
Q) Customer Services any good?
A) Yes, very quick and easy to deal with.
Cancellations: Log in >> My Account >> My Orders - follow on screen instructions
Replacements: Send an email via their website HERE, include your name, order number, name of item, catalog number and reason for return. Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.
Refunds: They are normally processed within a few days, same procedure as above.
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