HMV.co.jp - SteelBook Retailer Thread [Japan]

[digitalbabe]

This is a general thread to discuss your experiences with this retailer in regards to ordering and receiving Steelbooks.

​

Frequently Asked Questions:

Q) What is the link to HMV JP?
A) http://www.hmv.co.jp/en/

Q) I haven't mastered Japanese yet - how can I read the site?
A) Install Google translate on your browser:

Google Chrome HERE
Firefox HERE

Q) How do I register?
A) Click on 'New Customers' and follow the very easy on screen instructions!

Q) Do they ship outside of Japan?
A) Yes, worldwide Via EMS (tracked) mail - check HERE for countries they deliver to + prices

Q) What form of packing do they use?
A) Depends on quantity you order, see below:

Spoiler

1-2 steelbooks (standard)
(Thanks to Drum18 for pics)

View attachment 27618

3+ steelbooks
(Thanks to domalorite for pics)

View attachment 36821

View attachment 36822

View attachment 36823

Q) Selecting the 'Gift Wrapped Option', is it worth the extra cost?
A) As the pictures above shows, it's not perfect but an improvement to the jiffy bags.

Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) No. It's sometimes cheaper for EU residents if they have their items sent to a USA friend/ninja and then forwarded on to the EU address.

Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon shipment

Q) What payment do they accept?
A) Credit Card only for international customers.

Q) Customer Services any good?
A) Yes, very quick and easy to deal with.

Cancellations: Log in >> My Account >> My Orders - follow on screen instructions

Replacements: Send an email via their website HERE, include your name, order number, name of item, catalog number and reason for return. Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.

Refunds: They are normally processed within a few days, same procedure as above.

 

[cityguyste]

i ordered Amazing Spiderman digipack, BTTF Trilogy & Bourne Legacy and the tax and customs charge was £30.16 from DHL plus i was in work so missed the delivery. what a pain in the arse.

 

[Emac21]

i ordered Amazing Spiderman digipack, BTTF Trilogy & Bourne Legacy and the tax and customs charge was £30.16 from DHL plus i was in work so missed the delivery. what a pain in the arse.

You order it from HMV? I'm trying to order it and didn't see it on there site.

 

[CaptainCoffee]

Hi, i need to know how to combine orders.

I currently have the warner wave on pre-order to ship on 5th june. I just ordered prometheus and Dredd too so i want to combine both orders so they are all together instead of shipping separately.

 

[CaptainCoffee]

C'mon guys somebody has to know.

 

[earthscope]

C'mon guys somebody has to know.

Just go to your account and click the change options button and you can do it from there...

 

[CaptainCoffee]

I must be blind because I'm not seeing it bud.

 

[lgans316]

Gong to cancel my HMV order. Will route the packages to US or buy at yesasia with a bit of risk.

 

[hayemaker]

Placed a pre-order with HMV just now and there's a transaction for 200 yen from "Lawson" on my credit card already. Anybody know what/why this is?

 

[jayhsong]

Placed a pre-order with HMV just now and there's a transaction for 200 yen from "Lawson" on my credit card already. Anybody know what/why this is?

It's a pre-authorization to verify that your credit card is valid. You are not actually charged and it will be disappeared.

 

[tonybsg]

Hey everyone, I set up an account and added the shipping address.

While I was ready to check out, my address was displayed but my country wasn't mentioned at all nor my tel number.

Is this supposed to happen?

edit: At the last stage, country is shown as well.

 

[domalorite]

An update on HMV-JP packaging. I ordered 6 steelbooks in one order.

Padding only on sides. Nothing front, back, top, or bottom!

Only one layer of bubble wrap

All steels were shrinkwrapped together tightly.

Steels have no damage. Mint condition all round

 

[oselallo]

and customs charges? Transport company?
very thanks

 

[domalorite]

Customs charges depend on the destination. For me, shipping to HK does not incur any charges because HK is a tax free city for goods.

The transport company also depends on the destination country. HMV uses EMS shipping so it will tend to be the national postal service. Japan Post at the Japan side, and HK Post when it arrives in HK.

and customs charges? Transport company?
very thanks

 

[jayhsong]

I preordered Prometheus and some other Warner titles released on June 5th, but they are not shipped and my credit card was't even charged yet.

 

[stephen3001]

First order from HMV Japan, not a good start. Packaging was only one layer of bubble wrap inside the usual EMS mailer.

Such a waste!

 

[earthscope]

Thats bad buddy...

@Stephen...was that all you ordered from HMV? Its way more likely if you only order 1 steel at a time that it will arrive damaged when it gets to the UK.

Did you also ask for gift wrap when you placed your order? As that gives more protection and then they usually send it better packed.

 

[taher]

You were Very Unlucky!!
I have ordered twice from them and both shipments came in with
perfect packing and protection.

Try and contact them and see what the feedback will be.

 

[stephen3001]

Thats bad buddy...

@Stephen...was that all you ordered from HMV? Its way more likely if you only order 1 steel at a time that it will arrive damaged when it gets to the UK.

Did you also ask for gift wrap when you placed your order? As that gives more protection and then they usually send it better packed.

You were Very Unlucky!!
I have ordered twice from them and both shipments came in with
perfect packing and protection.

Try and contact them and see what the feedback will be.

Thanks guys, I've sent them an email. I'll see what they have to say. I did say in my opinion their packaging was insufficient.

I'll go with the gift wrap option next time and try and order more than 1.

If I had just read through this thread before placing my order, I would have probably done as you suggest.

 

[sgray9806]

Ordered my first Steel with HMV.co.jp Friday, shipped by EMS Saturday and was with me in the UK first thing Monday morning, amazing service. I used Gift packaging and Steel arrived mint well packed in a box inside a bubble mailer.

 

[stephen3001]

Ordered my first Steel with HMV.co.jp Friday, shipped by EMS Saturday and was with me in the UK first thing Monday morning, amazing service. I used Gift packaging and Steel arrived mint well packed in a box inside a bubble mailer.

I'll be selecting that gift option next time, that's for sure. I was really amazed when I saw on the mat when I got home. Posted Friday, arrived Monday, incredible. At least it means getting a replacement won't take long then.