Not sure, it's in Amazon.ca's return policy not to accept returns for opened movies, I guess they are more prone to making exceptions
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If you truly feel that way, I would suggest avoiding USA retailers as well. Bestbuy.com follows the same rules
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I do. I've only been purchasing from UK and Asian retailers since and will continue to do that. Actually the only US steelbook in my collection that I can think of is the Comic Con version of Sucker Punch, which I purchased from eBay. It's just my opinion that these rules/laws don't do anything to thwart piracy, and in most cases, hurt us, the honest customers who just want to pay for something that doesn't come damaged (which seems like too much to ask for these days).
Before and after ordering a steelbook on FutureShop's website, you're greeted with their Easy Return policy, here's a link to what I'm talking about:
Now imagine a new customer (someone who doesn't know their polices/fine print, which are linked to nowhere on that page) reads that and purchases a steelbook expecting it to come in good condition without any hidden damage underneath the jcard/cardboard slip. It comes unexpectedly damaged, you're disappointed, and like anything that you purchased advertised as brand new, you bring it all back minus wrapping it came in to get what you believe you're entitled to. Then, despite having the entire package and being constantly told about Easy Returns, you're denied a return/refund... or have to argue for a replacement, assuming they even have one. The same customer who purchased the item with the pretense that there are easy returns and that what he was getting is advertised or made to appear new. How easy of a return is that? I don't think I've ever in my life encountered a harder return than that. Seems like false advertising to me and would probably leave me very bitter when it comes to purchasing anything from that store again. It's like buying a booster pack full of collector cards and them all being damaged on the inside, but you can't return it because there are an insignificant amount of people who take them home and photocopy them.
I'm a new collector, and the more I seem to get involved with this hobby, the more I wish I didn't. I almost feel like not purchasing anything and just downloading them (intentionally broad) for free, because if you choose to support your favourite movies and studios they came from, you get the short end of the stick for it
. Slightly playing Devil's advocate here and being broad with that statement just like their hidden/not so easy to find policies. I don't advocate piracy
Can you imagine the outburst people would have if Zavvi started sending steels back and denying all returns because of some change of policy?
