Plain Archive - SteelBook Retailer Thread [Korea]

Please discuss shipping, customer service, availability etc about this retailer here.

FAQ:

Q) What is their website address?
A) http://plainarchive.com/

Q) Where in the world are they located?
A) South Korea

Q) I don't speak Korean, how can I place an order?
A) They provide an English language version of their website.

Q) Do they ship outside of Korea?
A) Yes, they ship internationally.

Q) Returns/Exchange policy?
A) http://plainarchive.com/pages/refund-policy

Q) What form of packing do they use?
A) A sturdy cardboard box with 2 layers of bubble wrap around the item.

Q) Do they declare a low custom value to prevent a customs fee in my country?
A) They do not officially offer this service, this is due to legal reasons. They do however state they will keep value down the best they can. See for more details: http://plainarchive.com/pages/on-import-duties-taxes

 

[eps999]

So it looks like they've charged you on $60, complain to DHL that the total value is only worth $20, $6.66 per item. They should refund you some money back. If not complain to their headoffice.

 

[nafosb]

Is Plain Archive's ordering process through Paypal fairly straightforward?
Anything in particular a first-time customer should be aware of when ordering
for the first time?

 

[eps999]

Is Plain Archive's ordering process through Paypal fairly straightforward?
Anything in particular a first-time customer should be aware of when ordering
for the first time?

It's as easy as any other PayPal processing site. The only tip I really have is make sure your address and details are correct, also check expected delivery dates

 

[blusteel980]

If you choose K-packet for shipping when ordering from Plain Archive does it come with a tracking number?.

 

[AnubisNefer]

If you choose K-packet for shipping when ordering from Plain Archive does it come with a tracking number?.

Yes it does....

It can be tracked with aftership.com

 

[T800kaz]

Can anyone tell me what exactly you put in the note section? So that PA can mark the value correctly and hopefully avoid customs charges.

 

[spass]

Can anyone tell me what exactly you put in the note section? So that PA can mark the value correctly and hopefully avoid customs charges.

"Please mark package as $xx. Thanks"

Always works for me. But I've ordered many times and forgot to leave a note but they still mark it down as $20.

 

[eps999]

"Please mark package as $xx. Thanks"

Always works for me. But I've ordered many times and forgot to leave a note but they still mark it down as $20.

Brilliant tip! From my experience they have always shipped at a low value. The above tip is definitely recommended.

 

[T800kaz]

"Please mark package as $xx. Thanks"

Always works for me. But I've ordered many times and forgot to leave a note but they still mark it down as $20.

Thanks for the tip, I just want to order one steelbook so would I put $20 if it's just one copy?

 

[spass]

Thanks for the tip, I just want to order one steelbook so would I put $20 if it's just one copy?

Isn't the limit in to the UK £15? If yes, $20 would work.

Maybe ask for $15 just to be safe?

 

[T800kaz]

Isn't the limit in to the UK £15? If yes, $20 would work.

Maybe ask for $15 just to be safe?

I made the order and put $20 Not sure if I should email them and ask if they can change it to about $15.

 

[spass]

I made the order and put $20 Not sure if I should email them and ask if they can change it to about $15.

According to xe.com $20 is £13.17. You should be ok.

 

[AlienKing]

Just an update @Sigill. Just thought everyone should know about PA's great customer service.
Post Pics of Your Latest Slipcover Haul

I think you should let PA know, they will probably replace it for you. There customer service is very good.

And replace they did! They said they will send me a brand new slip with my next order.

 

[Sigill]

Just an update @Sigill. Just thought everyone should know about PA's great customer service.
Post Pics of Your Latest Slipcover Haul

And replace they did! They said they will send me a brand new slip with my next order.

I'm glad you got it sorted out @AlienKing!

 

[PunkNinja]

 

[zemanue]

Wooooouuuuuuuuuuuuu !!!! : DIOS MIO :: DIOS MIO :: DIOS MIO:

 

[zemanue]

Es PlainArchive para hacer las cosas con amor!

 

[nafosb]

Going forward, you'll have to be a masochist to want to order directly from Plain Archive.
That's why so many of us appreciate our Group Buy hosts.

 

[sminister]

Going forward, you'll have to be a masochist to want to order directly from Plain Archive.
That's why so many of us appreciate our Group Buy hosts.

Not trying to argue with you here (your opinion is your own), but this is the first time the PA website has had issues. I've pre-ordered every release since The Wrestler from the second the title goes live and the site has never had problems.
So it was tested for the first time. I'd like to think that based on PA's track record that they will learn from this. They are superior to just about every company when it comes to servicing their customers.
Things like this can happen - i highly doubt they would have allowed this to happen had they been able to predict it. I'm certain that they'll learn from it and try to improve the process going forward.

 

[RobertJoseph17]

Not trying to argue with you here (your opinion is your own), but this is the first time the PA website has had issues. I've pre-ordered every release since The Wrestler from the second the title goes live and the site has never had problems.
So it was tested for the first time. I'd like to think that based on PA's track record that they will learn from this. They are superior to just about every company when it comes to servicing their customers.
Things like this can happen - i highly doubt they would have allowed this to happen had they been able to predict it. I'm certain that they'll learn from it and try to improve the process going forward.

They really didn't have any issues though. This really is just how the checkout system works. The website came through fine, I didn't get any slow downs or anything.