Chase them up now. My postie doesn't normally come around until about midday, but my concern is if I wait too long they might quickly run out of whatever reserve stock they're holding for this. Keeping a few back for damages and the occasional one going astray is one thing, but when a whole batch has gone 'missing' (as appears to be the case in this instance), then that's a whole different ball game...
I spoke to 2 different advisers on Twitter, one was saying I had to wait until 8pm and the other has processed a replacement for me, I've not been offered a discount or £5 credit, that would've been nice but as long as I get my steelbook that's the main thing. It's mad the difference in how different advisers are dealing with this.
Exactly - they should be treating everyone the same. The only time where you might offer something different would be for a damaged item based on the extent of the damage.
Not yet. The Twitter message I received just before 10am read: "I've requested for a replacement for you now, once this has been sent out you will receive an email letting you know that it is on its way to you."
Yea - that's what I was fearing, going by the number of people on here reporting they hadn't received their copy, which is why I decided to contact them early this morning rather than wait for the postie to come round about midday (which he did, and still with nothing anyway).
Spot on pal , but refusing a refund or replacement after being told to wait 14 days is a right piss take.
So despite them telling me they had stopped replacements while investigation is done they then send yours ?
Me too
