Zavvi sent me 2 messages this morning
09.06 AM
Hello Paul,
Thank you for getting in touch to let us know that you have not yet received order ##########
I understand your frustration regarding this order as I have seen this issue a few times now.
I have escalated the issue with the relevant team to investigate to hopefully come to a resolution.
Your order was sent to you on 06/11/20 and delivery can take up to 21 days for European addresses.
If you have still not received the order by 27/11/20, please let us know so that we can investigate this for you.
Therefore unfortunately I am unable to issue a replacement yet as your order is technically still in the delivery timescale.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
George
Zavvi Customer Service Team
11.30 AM
Hello Paul,
Your details have been escalated over to myself regarding your order.
I am so sorry to hear of the frustration caused in regards to the delivery of your order, we will investigate with our Courier as to the cause of this delay.
I do want to resolve this efficiently as possible for yourself and we will continue our investigation with the Courier. To resolve this for you now, a replacement order is processing and this is due to dispatch to you shortly.
Please accept my sincere apologies for the inconvenience that this may have caused and if you need any further assistance, please contact me and I will be more than happy to help.
Kind regards,
Matt
Customer Relations Executive