I must ask for some advice because I am facing a bad situation with Weet Collection in relation with this title (Lenti edition). I placed an order for this movie together with Morbius (Lenti edition). Weet shipped the package in August with both titles included, but I was off for holidays when it apparently arrived. After my return to work I was wondering on the package, since I did not get any notification (neither from Weet on shipping nor from the post-office on arrival or any attempt to deliver the package to me). I checked my account and checked the tracking number and the package was already in the way back to Weet.
I contacted Weet without any reply except once (after more than five emails) when they wrote that the package was shipped to me, delivered and they would contact their national service to get it returned. That was more than 2 months ago and since then they have not replied to any of the emails that I have sent them. I have asked them for, please, to combine the shipment of those two titles with one of my preorders (and I have already done two additional preorders with them since then and received them). I am writing them always very polite in spite of my disappointment. The fact is that I have tried to contact them more than ten times. They have my money and they do not react to any possibility to ship my order again although I would not mind paying again the shipping costs. Really, this is first time that something like this happens to me with a company. Out of mind situation.