The Ebay Seller/Policies Discussion Thread

[waccy]

Q) What is the purpose of this thread?
A) To discuss Ebay policies/issues

Q) Where can i find the Ebay Presale Policy?
A) Click HERE

Q) Can a HDN Trade mod help me with an Ebay sale/trade issue? Also why is there no 'ebay bad traders' list?
A) Simply put, no. To find out why, ensure you read the following spoiler:

Spoiler

please use this thread as a RESOURCE to ask your fellow members about problems you've had with a reseller or questions about e-bay.

do NOT use this thread to attack or refute other members. if you an e-bay dispute with a member here, perhaps it's best to approach a trading mod before posting? we don't police e-bay, but maybe we can give you a tip or two.

if members ignore these suggestions, then the thread might be locked for a couple of weeks.

thank you.

hey folks,

as a reminder what myself (and other mods) have continued to mention via private message, e-mail and other areas. we do NOT police other trading marketplaces like ebay, youtube, amazon and the rest.

there is ONLY a certain amount of information at our disposal and we do not have the resources in these other locations as we do on this forum - things that we can look at and evaluate.

having said that, there are trading rules on this forum that have been instituted for your own protection for trading transactions that happen HERE.

this includes the pending / active sales threads, the requirement of feedback posted for any new traders, our support ticketing system, the active investigations held by trading moderators and many other things we do not discuss openly.

we have long held that problems occurring on these other forums and marketplaces should be taken the appropriate authorities on THOSE websites.

many of you are established traders here on this forum and you should know all about the guidelines that are stickied in this section - including having new traders send first, getting tracking from the other party and proof of shipment, and what other precautions can be taken to protect your trading safety.

trading via ebay and their messaging system is against their stated policy and should not occur - and there are reasons why they have created that policy. you don't have protection of paypal or their listing system as a buyer or seller.

having said that, if there is trouble with an ebay seller or buyer, you should go to their website and report it there. if you are not aware of this process, follow the below link for more information.

http://pages.ebay.co.uk/help/buy/report-trading.html

so folks can feel free to chat about a seller or buyer that they are having problems with, but I can tell you right now - there will not be a "witch hunt" by moderators or staff based on one person's account of the problems or trouble they are having - and we limit the action taken for or against members here to transactions that occurred on this forum.

as stated in the thread title of our bad traders list - that list is for FORUM MEMBERS ONLY.

thank you.

Q) Where can i find the HDN Buyer Beware / Bad Traders list?
A) You can find the thread HERE

 

[karl01]

victoria33.2012 she bought of me before twice no problems tho i always send recorded delivery

 

[RajLondon]

victoria33.2012 - no longer a registered user.

Bought an item worth 20 GBP on 28-Apr-2013. Posted by standard delivery as item value was 20. Claimed not received and kept pushing me for a refund which was issued within 2 weeks.

Filed claim with Royal Mail with all the details (photos of the package with printed address, proof of posting receipt). Got acknowedgement from Royal Mail on 12-June-2013 that they are investigating the claim and have contacted the recipient to acknowledge non-receipt. But seller didn't get back to Royal Mail until 04th August 2013 prompting them to close the claim. Seller is no longer a registered user and I am now out of pocket by 20 GBP.

Last feedback received was on 05 Aug 2013 -

http://feedback.ebay.co.uk/ws/eBayI...userid=victoria33.2012&ftab=AllFeedback&rt=nc

Will be sending Letter Before Action to the email id which is a pre-requisite for going through small claims.

Why are RM saying you didn't get back to them until the 4th August?

 

[thegreat]

victoria33.2012 - no longer a registered user.

Bought an item worth 20 GBP on 28-Apr-2013. Posted by standard delivery as item value was 20. Claimed not received and kept pushing me for a refund which was issued within 2 weeks.

Filed claim with Royal Mail with all the details (photos of the package with printed address, proof of posting receipt). Got acknowedgement from Royal Mail on 12-June-2013 that they are investigating the claim and have contacted the recipient to acknowledge non-receipt. But seller didn't get back to Royal Mail until 04th August 2013 prompting them to close the claim. Seller is no longer a registered user and I am now out of pocket by 20 GBP.

Last feedback received was on 05 Aug 2013 -

http://feedback.ebay.co.uk/ws/eBayI...userid=victoria33.2012&ftab=AllFeedback&rt=nc

Will be sending Letter Before Action to the email id which is a pre-requisite for going through small claims.

I have one of those, ring RM and say they never got back in touch and RM should send you the cheque - happened to me in the past and need to ring RM about another one

 

[lgans316]

The RM guy told me that without the recipient acknowledging the non-receipt they can't do anything about it. I asked him what if the person no longer lives in the address for which there was no concrete answer.

 

[lgans316]

rob0180 - http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=rob0180&_trksid=p3984.m1439.l2776

Seller based in the UK
Sale date: 29/Aug/2013
Payment date: 30/Aug/2013
Dispatched notification received on: 05/Sep/2013
Actual dispatch date: 10/Sep/2013
Item received on: 11/Sep/2013

Opened case on 12/Sep/2013 as Item not as described requesting return or partial refund.
No response from seller despite repeated requests to reply.
Escalated to eBay today. As seller did not participate in the case, eBay refunded full amount.
Contacted seller about the situation to refund the balance in the interest of fairness but eBay says account not associated with an email id.
Going to email the seller directly to refund the excess amount and possibly ask him/her to read the book "Communication for Dummies".

 

[o0 Deuce 0o]

yeah ebay need to change back to letting both buyer and seller leave negative feedback, right now i have a buyer telling me shes paid for an item lol, yet ebay and paypal say otherwise so i aint shipping till i get payment. Now im playing nice as i know she can easily leave me a bad feedback but if they brought back my leaving bad feedback for the buyer i wouldnt have to bite my tounge lol

 

[RajLondon]

rob0180 - http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=rob0180&_trksid=p3984.m1439.l2776

Seller based in the UK
Sale date: 29/Aug/2013
Payment date: 30/Aug/2013
Dispatched notification received on: 05/Sep/2013
Actual dispatch date: 10/Sep/2013
Item received on: 11/Sep/2013

Opened case on 12/Sep/2013 as Item not as described requesting return or partial refund.
No response from seller despite repeated requests to reply.
Escalated to eBay today. As seller did not participate in the case, eBay refunded full amount.
Contacted seller about the situation to refund the balance in the interest of fairness but eBay says account not associated with an email id.
Going to email the seller directly to refund the excess amount and possibly ask him/her to read the book "Communication for Dummies".

You should have looked at his feedback, "communication" and "dispatch times" and run a mile.

 

[justboy]

rob0180 - http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=rob0180&_trksid=p3984.m1439.l2776

Seller based in the UK
Sale date: 29/Aug/2013
Payment date: 30/Aug/2013
Dispatched notification received on: 05/Sep/2013
Actual dispatch date: 10/Sep/2013
Item received on: 11/Sep/2013

Opened case on 12/Sep/2013 as Item not as described requesting return or partial refund.
No response from seller despite repeated requests to reply.
Escalated to eBay today. As seller did not participate in the case, eBay refunded full amount.
Contacted seller about the situation to refund the balance in the interest of fairness but eBay says account not associated with an email id.
Going to email the seller directly to refund the excess amount and possibly ask him/her to read the book "Communication for Dummies".

Sorry to read what you've been through. I myself bought predators 2 from this seller. Took him almost two weeks to dispatch the steelbook. Without giving an explanation or apology. I received it about 3 days after he had marked it as dispatched 2nd class.
When it arrived, it was posted the day before 1st class.

I wasnt sure if that warented negative feedback, so I left a positive post but mentioned his tardiness.

 

[lgans316]

I am not going to leave a bad feedback. I will never do that unless I am scammed. I only left one negative feedback to a German based seller who scammed me. I hope the seller is not an handicapped person who is unable to communicate. I will be contacting the seller about refunding the excess money today just to be fair.

 

[mnementh]

Does anyone know the ebay seller ada531 ?

I've won a couple of auctions for upcoming blufans releases, but they aren't responding to my emails

I'm looking at a loss of around £100+ here as these have gone past the ebay 45 day limit

 

[satanclaus]

Does anyone know the ebay seller ada531 ?

I've won a couple of auctions for upcoming blufans releases, but they aren't responding to my emails

I'm looking at a loss of around £100+ here as these have gone past the ebay 45 day limit

This guy?

 

[mnementh]

Yep, thanks (and to the others who have contacted me with the info)

I've dropped him a PM

 

[satanclaus]

Yep, thanks (and to the others who have contacted me with the info)

I've dropped him a PM

No bother, good luck!

 

[mnementh]

Contact made. Thanks to everyone for their help

 

[Naughtius Maximus]

10 copies of Lawrence of Arabia HDZETA anyone?

http://www.ebay.com/itm/LAWRENCE-OF...?pt=US_DVD_HD_DVD_Blu_ray&hash=item3a851f8495

 

[mnementh]

And no payment via PayPal. Not dodgy at all

 

[Strikeman]

Isn't that seller a member here??

 

[mnementh]

Isn't that seller a member here??

Yep, they are

 

[thetan2007]

10 copies of Lawrence of Arabia HDZETA anyone?

http://www.ebay.com/itm/LAWRENCE-OF...?pt=US_DVD_HD_DVD_Blu_ray&hash=item3a851f8495

$149.99

 

[smileyx9]

$149.99

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