I've been going back n fourth in my head wither or not to open mine for the last hour or so and you pic has helped me decide, its getting opened.
I've never had an issue with arrow before, hoping it's all good.
I opened it and its in good nick, I'd give arrow a contact and see if they will maybe send you a replacement mate, shame that happened to you!
I will add, the set is amazing, I love the front and back of the outside box and the steelbook is way better that I was expecting, the extras are nice too. I really hope we get a premium edition of this film as its up in my top 10. I love novas' reservoir dogs FS, I we could just get a slip for this movie done up to that standard I'd buy two