Don't pay any attention to that. I wasted my time writing a review on their website, wasn't in anyway offensive/negative towards the way they conduct business, review never appeared on site. I don't know why they bother prompting people to write reviews if it's guesswork whether or not it'll even get posted.
I wrote a cracking review of Seven Samurai - the first Japanese film I ever saw, at the age of 7, in the local re-run specialist cinema along with my Mum.
It hooked me - and hence the review (strictly of the film) was glowing, and to the point - was it published - was it HELL!!
As for V for Vendetta, mine like many others it seems, were sent out in the flimsy card mailers - amazingly both copies were perfect - and I can't even see any of the stretching on the corners mentioned previously.
So, with a perfect copy, and a spare to boot now, I think I was very lucky indeed.
That said, and bearing in mind that Amazon UK, Amazon Fr, ES, Fox Direct and Amazon De (amongst others) all stoop to sending out steels in padded bags at times, they really do need to make sure packaging is up to standard at all times.
I for one am not stopping buying from Zavvi, or any of the others mentioned - if they have titles I want, then I'll buy and will endure the privations necessary to get the copy I want in the condition I want.
It's not ideal, and they don't provide 'Customer Service' as veterans of the retail trade were taught it - but then who does provide that these days?