Frequently Asked Questions:
Q) What is the link to Yesasia?
A) http://www.yesasia.com
Q) Is the site in English?
A) Yes it is!
Q) How do I register?
A) Click HERE to register and follow the very easy on screen instructions!
Q) Do they ship outside of Hong Kong?
A) Yes, they ship WORLDWIDE.
FREE international (Non tracked) shipping on orders over $39 - if under this amount it will cost around $7
Important - if you use the NON Tracked option and your item gets lost in the post it will NOT be replaced.
For Tracked post use EMS which will cost around $27
Q) What form of packing do they use?
A) Depends on quantity you order, see below: (Pics courtesy of SBC28)
A bubble bag / envelope. Pretty thin, nothing special.
(I had already cut it open when i realized i should take some pictures for the forum)
4 layers of bubble wrap.
One sheet (2 layers) removed.
(That white sheet is the invoice, wrapped around the SB.)
(I had already cut it open when i realized i should take some pictures for the forum)
4 layers of bubble wrap.
One sheet (2 layers) removed.
(That white sheet is the invoice, wrapped around the SB.)
Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) Yes they are! They automatically class it as a 'Commercial Gift' with no value
Q) Will the retailer charges upon order or upon shipment
A) From the horses mouth: "We guarantee that your credit card will not be billed until your order has been shipped out."
Q) What payment do they accept?
A) Credit Card / Paypal / Check or Money Order
Q) Customer Services any good?
A) Responsibly fast reply to emails, overall OK.
Cancellations: Log in >> My Account >> Click on your order number (make a note of the o/n) >> Select 'contact us regarding this order' from the dropdown box >> Submit >> fill in info >> Submit.
Important Note - "This product cannot be cancelled or returned after the order has been placed."
Replacements: Send an email via their website HERE within 14 days of receiving the item, include your name, order number, and reason for return.
Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.
Refunds: They are normally processed within a few days, same procedure as above.
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