After today's **** storm with Mad Max: Fury Road, I ended up canceling my Avengers preorders because I have no faith in Best Buy to not do the same ****. I'd rather order from bestbuy.com and have them ship to my house and go in for a price adjustment, than preorder and not be able to secure a copy of something I paid for.
I finally got someone in my local store to chat about the in store pre-orders that I had placed. This person was the "warehouse stocking" manager or something like that. lol
So I got them to admit that they only got 4 copies at the store. But they had 10 pre-order cards for in store reservation.
Fail #1.
Then they told me that the pre-order card had the wrong item listed, and that I had ordered the regular amaray case, that person at the check out scanned the wrong SKU.
Fail #2.
The SKU on the pre-order card, which clearly stated steelbook over 20 times, matched the one and ONLY SKU that was scanned on the pre-order card.
They received "my reserved" amaray copies yesterday afternoon at the store. Did I still want the copies I pre-ordered?
Fail #3.
And finally, they told me multiple times there was nothing they could do, the items weren't available (deleted) and that it was a first come, first serve mentality...and that the pre-order card did not guarantee the copy.
Not sure why one would pay for it up front if they could not guarantee it...
After 4 phone calls today, 2 visits to the store, yet another visit to get my refund for the pre-order cards in person, which will happen in the next few days...
And from now on, I will only be ordering from online and never again get anything at my local store...