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While Zavvi (and by extension, The Hut) exclusives are sold on Amazon, they're sold by ZavviOutlet, not Amazon themselves. I read somewhere that this happened with Deadwood until Zavvi listed it on their own site as an exclusive (and then also sold it via ZavviOutlet on Amazon).
On your order does it say sold by Amazon or ZavviOutlet? Amazon have never sold any Zavvi/Hut exclusives directly themselves, that's the whole meaning of the word 'exclusive'. And I wouldn't be banking on that e-mail from Amazon CS being correct either, we all know what reps can spout out just to finish an e-mail and close a question!
You will at some stage get a sorry email they were not available to supply you with your order
It can be months before you get that email depending on when the release date is or if actually getting a release
These are not available from amazon as a direct seller
Sold by Amazon EU S.a.r.L is not possible
The only time a Zavvi/Hut exclusive becomes available to purchase from amazon is through a third party seller after release date
Amazon can't and never sell direct a zavvi/hut exclusive and on every occasion were they have mistakenly listed a Zavvi/Hut exclusive as sold by Amazon EU S.a.r.L they eventually send a sorry email were unable to supply you with your order
This usually happens just before release date
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this is printed on back or just card
I hope you're right snooI can't imagine the back will be printed. It has been years since Fox released a Steelbook in the UK with a printed back.