Subjects can be:
- Customer service
Frequently Asked Questions:
Q) What is the link to Amazon JP?
Q) I haven't mastered Japanese yet - how can I read the site?
A1) Click on "in English" as seen in the screenshot herewith under "spoiler"
A2) Install Google translate on your browser:
Google Chrome HERE
Q) How do I register?
A) Click on 'New customer? Start here' and follow the very easy on screen instructions!
Q) Do they ship outside of Japan?
A) Yes, Worldwide delivery Via DHL (tracked) only - check HERE for more info.
Example - 1 x steelbook to UK = £20.76 for Shipping (the more you order the better, but remember about Customs charges!)
Q) What form of packing do they use?
A) Depends on quantity you order, see below:
Q) Selecting the 'Gift Wrapped Option', is it worth the extra cost?
A) As the pictures above shows, it's not perfect but an improvement to the jiffy bags. It costs around £2 for this option.
Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) No. It's sometimes cheaper for EU residents if they have their items sent to a USA friend/ninja and then forwarded on to the EU address.
Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon shipment - Beware - if you buy multiple items they sometimes ship separately rather than combining them all.
Q) What payment do they accept?
A) Credit Card / Amazon card - for more info click HERE
Q) Customer Services any good?
A) 50/50, they have good and bads days.
Q) What is the link to contact Customer Services?
A) Contact Us
Cancellations: Your account >> > Sign In > My Orders - follow on screen instructions
Replacements: Your account >> > Sign In > My Orders - Return or replace Items >> follow on screen instructions.
Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.
Refunds: They are normally processed within a few days.
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