An Open Letter to BluFans, Let's Talk about Kevin

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apsmith21

Operations Director
Staff Member
Aug 6, 2010
29,096
USA
Hi members of HiDefNinja, it is with some sadness that I write to you today about the end of an era here at HDN.

Recently a situation unfolded where one of our group buy hubs was accused of stealing a number of copies of a BluFans release, and was told that they needed to repay Kevin over $1,000 to replace the items that were lost.

The items in question represent less than 1% of the total items in a BluFans print run.

Some people would have you believe this is just a "disagreement" between HDN and Kevin.

If you are new to HDN, or perhaps just not aware of how these group buys work with BluFans - the hubs, the persons responsible for shipping out hundreds upon hundreds of steelbooks work for very little (if any) compensation. I would propose that our hubs are some of the most trustworthy members here and a great asset to this site. Often they do their best to combine shipping for you to reduce the cost in general and bring you a great release, safely packaged and delivered - such that you do not have to rely on ebay sellers or other folks that will mark these items up.

Having said that, packages sent from BluFans are done in the following way.

1) They are marked a very low value and as "plastic" cards to avoid customs
2) Tracking numbers, are rarely shared with the hubs.
3) There is no invoice or packing slip that state how many items should have been received.
4) Sometimes members are left off or missed in the creation of the lists. Meaning the count of the total items sent is not always accurate.

Therefore, as a hub on this forum, there is a level of trust that we put in not only BluFans, but also bluraysteel (Kevin) to accurately and correctly convey our responsibilities in delivering these releases to you. To give you an idea, one box (only one!) of BluFans steels can exceed $900 in total value.

These boxes are NOT insured! So what happens when items are lost, not sent, or the records are incorrect? It appears that they will come after the group buy hubs! :(

And as this trust has now been violated, as no hub now or previously (unless they keep very thorough records of every shipment made, to every member that is on their list) can completely disprove the accusation that has been made. We have nothing at our disposal that can show without a doubt what we say is true, despite the pictures on our threads of the items, the posts about when we received them, and the other information we very publicly share with you, our members, to keep you up to date.

To restate this...it has been said that one of us, one of our hubs, is not a person that can be trusted.

I've gone to great lengths to personally investigate this question and provide pictures, posts and other information that show very clearly that HDN nor our hub stole from BluFans.

I think we can all agree that we love BluFans releases. We love the package, we love their thought and care that is put into creating a wonderful collectors items. But it seems as though bluraysteel has decided to take all of his group buys somewhere else in retaliation for not sending him $1000.

I cannot stop you from supporting BluFans releases, and I'm not asking you to not buy their steelbooks. But I would like you to consider that you will not receive the support from moderators and staff members on other forums that you have received here. There likely will not be any quantity per member limits that are enforced. There will not be the hubs you have worked with so many times before. I hope there are not other challenges as well.

I would like to take this opportunity to call on BluFans, to call on Abu to replace bluraysteel as the liaison between our two forums, and to instead use someone that can work with HDN, and will not turn on HDN or our hubs so quickly.

Thank you very much for reading this thread, and I would like to personally apologize to you if this causes any trouble.

For members of my UP 3D slip hub, as far as I'm aware some of these are on the way to me currently - and if they do arrive, I will continue to assist in completing this group buy and bring you the items you paid for.

Best regards,

Andy
 
I don't understand that this info isn't at least also posted in the GB-threads.

I should know in the next day or two if there are indeed packages that have been sent. Meanwhile, I'm only posting the facts that are available to me and would rather not give folks the wrong impression based on the information I currently have.
 
What is HDN thinking to do about the Blufans issue? Should we sign up for GBs there? Or wait for something here? Any thoughts?

All information on what we will do and what we find out will be posted in this thread and will be posted here first.

As for what to do about the GBs, at the moment there will be no Group Buys for Blufans on this forum whilst things are being discussed/sorted. So it's up to you to make up your own mind on what you want to do.
 
What is HDN thinking to do about the Blufans issue? Should we sign up for GBs there? Or wait for something here? Any thoughts?

I've been told the price appears to be higher than what I had discussed with Kevin previously about what was acceptable, so that's disappointing.

I'm not telling anyone that they can't visit another site, or sign up for a group buy over there. You are free to do what you'd like.

We were willing to compromise for the good of members here and to keep these buys on this forum. But not everyone on the other side felt the same.

Everything else should be quite obvious if you've had the chance to catch up with the entire thread.
 
I've been told the price appears to be higher than what I had discussed with Kevin previously about what was acceptable, so that's disappointing.

I'm not telling anyone that they can't visit another site, or sign up for a group buy over there. You are free to do what you'd like.

We were willing to compromise for the good of members here and to keep these buys on this forum. But not everyone on the other side felt the same.

Everything else should be quite obvious if you've had the chance to catch up with the entire thread.

I red everything on the thread my friend. Just trying to find a way out and probably like most of us I dont want to miss numbered exclusives. I'm with you and ready to do what ever is needed.
 
I've just popped over to blu ray.com and now its $66.00 to join the group buy i think he is just trying to milk extra money over there, he will never get us much interest over there than over at hdn.
 
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I've just popped over to blu ray.com and now its $66.00 to join the group buy i think he is just trying to milk extra money over there, he will never get us much interest over there than over at hdn.

That includes shipping from China to you. How much did you pay, total, to get it to get it shipped you?
 
As far I know Up 3d was sent last week ( UK hub) because I try combine shipping with other steel I buy from Kevin and he pm me is impossible because Up 3d is on ready shipped.
 
I've just popped over to blu ray.com and now its $66.00 to join the group buy i think he is just trying to milk extra money over there, he will never get us much interest over there than over at hdn.

To be fair, that is $66 including shipping so it is really not a price hike I think.
I'm sure no one likes losing money or reputation so I hope this situation remedies out soon for everyone.
 
Maybe we could save the situation if every ninja could donate 1 or 2$ to rise this amount?
We need to support our kind members responsible for shipping out hundreds upon hundreds of steelbooks work and now badly accused of robbery... :(
 
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As far I know Up 3d was sent last week ( UK hub) because I try combine shipping with other steel I buy from Kevin and he pm me is impossible because Up 3d is on ready shipped.

This was also my impression but who knows what is going on. All I know is I paid by gift almost 4 MONTHS AGO, so have no comeback. Can only wait and see now.

Consider me concerned about simply jumping on other Blufans GB's over at the other forum.
 
Unfortunately for us there was always a risk that something like this would happen. I've vented my frustrations at the way BF group buys are run many times and because of that reason I've stopped entering them all together. This is not a slight on any of the hub masters or Kevin himself...I just feel that by now things really should have improved. If I lose £30+ out of this I'll be a bit sore but if the staff here can find a solution which would not only rebuild certain bridges but improve them, i would most certainly support their efforts as much as I could.

I personally won't be joining the other forum just to enter the group buys. If the service itself isn't going to improve (I'm betting that without the care and attention of HDN trading staff it will be worse), I really don't see the point. I'm of the opinion that it was Blufans privilege to host group buys here: NOT the other way around. There's no way they will get the same numbers anywhere else so when they do come back it will be HDN that holds all the cards.

Every cloud has a silver lining. :)
 
This was also my impression but who knows what is going on. All I know is I paid by gift almost 4 MONTHS AGO, so have no comeback. Can only wait and see now.

Consider me concerned about simply jumping on other Blufans GB's over at the other forum.

Am in the exact same situation, also paid around 3-4 months ago as gift. As others have said hopefully they have already been shipped to the respective hubs.
 
Maybe we could save the situation if every ninja could donate 1 or 2$ to rise this amount?
We need to support our kind members responsible for shipping out hundreds upon hundreds of steelbooks work and now badly accused of robbery... :(

I don't think this is the answer either. If we do that it would set a precedent for every other group buy hosted on this site and without any evidence that is simply too much money to "give" away.

I can see where you are coming from but I think that's a bad idea.
 
I always believe in order to judge someone or something you should always listen both sides...

This is a fair point, but the longer this goes on without a statement from Kevin, the more suspicious his actions seem. If it was me and I felt I had done nothing wrong, I would be defending myself through the channels available to me and giving my version of events. I certainly wouldn't be setting up shop on another forum as if nothing had happened.
 
I was never a fan of the hub system anyway to be honest. That's not a slight on anyone's efforts at all, it's just more to do with the sheer length of time it took to get titles in hand once they'd been released. The whole coordination of it seemed to take forever. And in case of any problems (we all know BF occasionally had QC issues), it was necessary to go to Kevin anyway as the hubs weren't allocated any spares as replacements.

Seems to me that the best way forward - as others have suggested - is a system of direct purchasing as per Kimchidvd. It's a proven model and it works, and any disputes don't have to involve a third party. It just requires a step-up from BF themselves if they want to continue servicing the widest possible customer base.
 
This is a fair point, but the longer this goes on without a statement from Kevin, the more suspicious his actions seem. If it was me and I felt I had done nothing wrong, I would be defending myself through the channels available to me and giving my version of events. I certainly wouldn't be setting up shop on another forum as if nothing had happened.

Calm down. Kevin is a person who we can trust.

He has this message on BR:
all future Blufans group buys will move to Bluray.com.

If you are also a member of HDN and have any questions regarding your past group buys, please pm me here and I will help you 100%.

I will have a open letter for all my group buy members at HDN soon and what you see there are bunch of lies. I am leaving there for good. Please reregister your name for Monster University group buy at Blu-Ray.com now.
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