My opinion on what? Zavvi?
I like them.
Did I have better "packaging" with Play? Yes. Have I ever received a damaged steel from Play? Yes ... Have I ever received them from Zavvi? Yes. How often? Exact same. 1-2% Those from the Play days should definitely remember spine slashes! yikes! Remember my crusade?
There is pro's and con's to any retailer, and for everything I like about one I can find a reason to dislike another. Some would rather deal with amazon UK than Zavvi ... but if Amazon UK was pumping out the steels it'd be no different then the angst many have towards Amazon.de now. It comes and goes .... Collectors from other Countries besides Europe I'm sure are very thankful they can order direct from Zavvi where as in past we couldnt from Play.
It is what it is .... I'm sure for every negative about Zavvi I can rattle off a positive about them that another UK retailer doesnt do. I think if the customer service and policies in that regard will improve (or continue to) then it would definitely silence a lot of the complaints. However the slowing down a bit on steels and focusing more on things like trying to secure 2k runs will definitely help.
I think the biggest thing that anyone can take from last year (and zavvi included) is that Zavvi have learned a lot from last year. C'mon it's almost March and by normal times Zavvi should have already announced 100 titles by now ... but they haven't.
Everyone can always learn, develop, and grow no matter if you are retailer, studio, collector or ninja!

SteelBook game has always been interesting and we all keep coming back. If it was the same all the time we wouldnt be here ... and I think its our love of the hobby and us as passionate collectors that talk a lot of trash simply because we dont want it to get "boring" as its a great escape no different then it is to pop in that new movie and escape for 2 hours of enjoyment.
2014 is going to be interesting. Disney in the USA, Disney in the UK ... Marvel everywhere ....
