Notes: Limited to 1,000 copies
UPDATE - this release has now been cancelled and refunds are being issued.
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[CANCELLED] Prisoners (Blu-ray SteelBook) (SteelArchive Exclusive) [Germany]
- Thread starter DuckDogers
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Notes: Limited to 1,000 copies
UPDATE - this release has now been cancelled and refunds are being issued.
Just my 2 bits here. For me the main issue is how immediate payments are when you pay for an item but feels like you have to go through a maze of mambo jumbo to get a refund. IMO, if you paid via PayPal, this should be an easy fix since refunds through them should be instant as he payment was. I do understand that if you paid via a card, that process takes a while.
Yes, it is. The whole site has gone of the grid.
I really hope you guys get your money back.
It's been down a couple of days, hasn't it?
I haven't received a refund and I didnt get a confirmation email when I placed the order either. Now I cant access my account with the order #.
If something doesn't happen in a couple of days I will need to go through PP.
This is extremely bad handled imo.
Come to think of it, I also didn't get a confirmation email at the time I ordered, so I just have the PayPal receipt to go off. Not that thats an issue, I don't need the order number to file a claim though PayPal.
In my opinion this has tarnished this company a hell of a lot. There's people crying out on Facebook for refunds, plenty here who haven't gotten refunded yet (myself included). No word from the store owner bar the initial message in german. I understand its a one man team but if you're running a business, whether its 1 or 100 on the staff, if you have taken money that needs to be returned that is the priority.
5 days without so much as a comment on here or an email from SteelArchive to say whats going on is kind of unacceptable, never mind the delay in processing refunds.
This honestly crossed my mind
I understand he's a one man band etc and I was patient to start with but I just had to email because he's been completely absent on here and the website not working and peeps getting their mail put back.
In reality no one can have the ump about us being angry about the situation because it's dealt with so badly
We all know we will get money back anyway due to PayPal but we have full right to express our anger
Personally I think certain people stick up or don't say anything because they don't want to ruin future connections with the guy/ retailer
Which is wrong to think that, it's a retailer. It shouldn't be about if your slurred them in a forum due to no contact and not getting a refund for 6 days. People should express themselves more
I replied to the initial email convo I started (RE: order confirmation) and politely asked when I can expext to receive my refund. Below is his reply from this morning... 
There is no excuse for such poor customer service IMO. Not even so much as a simple apology for the inconvenience, let alone the delay in processing refunds as @Strangerbyday quite rightly mentioned.
This was to be my first SteelArchive purchase also... I will have to think very hard on whether to support them again on any future release. That, or I'll simply look to duck n' dodge the @DuckDogers one man show
There is no excuse for such poor customer service IMO. Not even so much as a simple apology for the inconvenience, let alone the delay in processing refunds as @Strangerbyday quite rightly mentioned.
This was to be my first SteelArchive purchase also... I will have to think very hard on whether to support them again on any future release. That, or I'll simply look to duck n' dodge the @DuckDogers one man show
Originally it was NSFWBecause mine probably would've been NSFW.
I highly approve of your choice of gif though!
but i didnt wanna get anyone fired 
I don't own a business, but if I did run one it would go back to the same foundations as selling as casual private ebay seller making a few quid here and there. If for whatever reason you cannot sell the item that has been purchased, the very first thing you do is,
No, Not give a refund, but to send a message explaining everything. Apologise, explain the issue and when the refunds will be processed.
At least then you know the seller has contacted you, you know what the problem is, fine we need to wait a little bit of time for refunds to be made but at least I have been told. Not ideal, not happy but at least effort was made and we can credit the customer service.
Then you process the refund. If you process the refund first without no explanation we as customers are going to want to demand an answer.
It's quite simple to do. Regardless if there are financial issues, if the seller has invested in other projects at the same time, that could have all been noted on a polite apologetic email as at least we know!
I always say if its the customer that has to reach out to the seller it is poor customer service. If he is a one man team doing this all himself, more power to him to save on staff costs and increase in profits. Don't expect that to be an excuse when the shite hits the fan. That's the risk the seller took, he will have to be accountable for it.
You see how @EverythingBlu contacts us over small detail changes on their products, shipping delays, good customer service, like any other retailer? At least we know about it, thats the difference. I believe EB is a one man team as well? Okay maybe with a sidekick and Santa's little helper EB you don't have to answer that 
I sniff there is something a lot more going on than we know about it. Their site is down. Reminds me just like how the collectible toy company mothersbasement hit the fan. Loads of people were chasing their orders until the time came when the phone stopped working, facebook was non existent, and the website shut down. Then it dawned to us the company went bust!
Hopefully everyone should get their refund, but the damage is done....
No, Not give a refund, but to send a message explaining everything. Apologise, explain the issue and when the refunds will be processed.
At least then you know the seller has contacted you, you know what the problem is, fine we need to wait a little bit of time for refunds to be made but at least I have been told. Not ideal, not happy but at least effort was made and we can credit the customer service.
Then you process the refund. If you process the refund first without no explanation we as customers are going to want to demand an answer.
It's quite simple to do. Regardless if there are financial issues, if the seller has invested in other projects at the same time, that could have all been noted on a polite apologetic email as at least we know!
I always say if its the customer that has to reach out to the seller it is poor customer service. If he is a one man team doing this all himself, more power to him to save on staff costs and increase in profits. Don't expect that to be an excuse when the shite hits the fan. That's the risk the seller took, he will have to be accountable for it.
You see how @EverythingBlu contacts us over small detail changes on their products, shipping delays, good customer service, like any other retailer? At least we know about it, thats the difference. I believe EB is a one man team as well? Okay maybe with a sidekick and Santa's little helper
EB you don't have to answer that I sniff there is something a lot more going on than we know about it. Their site is down. Reminds me just like how the collectible toy company mothersbasement hit the fan. Loads of people were chasing their orders until the time came when the phone stopped working, facebook was non existent, and the website shut down. Then it dawned to us the company went bust!
Hopefully everyone should get their refund, but the damage is done....
I used PayPal to contact him for a refund.
I sent them an email. when I dont get an answer or the refund within 7 days, then I'll contact PayPal
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So the next Prisoner will be the director of SteelArchive?
Same here. I did it about 30 minutes ago, and just got a notification that he submitted the refund.
Got my refund as well. As said before this was the first and last time I buy anything from this site
The big question that most of us would like to know is, why the silence @DuckDogers? Do customers really need to ask for refunds themselves?
You're a member of HDN. You could at least explain it in German if English is not that good and we can translate it to English for other non-German speaking ninjas.
You're a member of HDN. You could at least explain it in German if English is not that good and we can translate it to English for other non-German speaking ninjas.
I've never filed a claim on PayPal before, how exactly do you go about it? If you don't mind me asking.
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