Hi guys, I hear you-rest assured all of these issues have been shared with them and continue to be.
As was the case with several other retailers over the years(which also all also operate slightly differently from each other) issues like this are multi-layered and take a number of groups within an organization, and understanding, which our community has helped to contribute, to solve. As always our site continues to summarize and discuss issues like this with retailers, regularly.
Ultimately, they have to work on measures, themselves, however, to improve a whole series of processes to improve the entire string from start to finish,to avoid all of these understandable customer service issues-this never happens over night due to the complexity. As an example much discussion took place behind the scenes to encourage the initial packaging change from mailers to boxes( and hopefully they reconsider the thinner foam, too).
We hope they, like all retailers act quickly to prevent and solve the challenges that all of us 'fragile item' collectors have seen over the years. I have had to snap pictures, provide retina scans and stand on one foot myself to get a refund from various retailers....and then despite all of that, a blood transfusion, and a relative, got a partial refund. And % wise, there are many,many stories like this across the world.
Hopefully, they continue to actively review all of everyone's suggestions and implement changes sooner, rather than later. All of us here at HDN have been through, what can be a nightmare returns, customer service and order error headache many times ourselves-including with US and other stores. We are customers, too, and believe me, we have been through all ends of the spectrum, whether it be group buys, personal trading etc. Our organization exists separately from retailers, but we remain constructively vocal, and every chance we have, share your comments.
Some retailers have far more refined processes than others, and unfortunately the customer can get caught up in any shortcomings a retailer's systems, and service processes may have. Your voices are being heard, and we hope Zavvi is working towards solutions and through its growing pains as we speak...
:::: Digitalbabe ::::
Staff/Community Manager
Hidefninja.com
), and I can only hope that it's the same for everyone else.
for my comments
