Gladiator - New Master - Exchange Program Coming Soon!!

[Horhay]

Official statement!

"We are implementing a limited exchange program. This program is only for those consumers that may have preferential issues with some of the technical DVNR (digital video noise reduction) and EE (edge enhancement) choices made in the original source transfer, and so would prefer to exchange it for one that addresses those preferences in a different manner.

While the version that we originally distributed was of the highest quality, some enthusiasts may prefer to view it without the Edge Enhancement and DVNR implemented as standard process in bringing the film to hi-def. This new master resolves those issues."

Source: The Digital Bits

I'll post the phone number once they have it available.

Here's some screenshot comparison. It looks like night and day!

 

[Horhay]

Here's the phone number (323) 956-3010. You might have to give them a few days to sort things out and start taking information to replace discs.

Update:

Here's the new number you should call 888-889-9456.

 

[Illiciter]

my god.. how they could have f*cked the transfer up that bad and try to talk it off as "standard" for bringing films to hi def is beyond me.

 

[Wreck]

Tell em I got 7 discs to exchange from steels LOL!

 

[Horhay]

my god.. how they could have f*cked the transfer up that bad and try to talk it off as "standard" for bringing films to hi def is beyond me.

Yeah tell me about it. That comparison screen makes it so obvious.

Tell em I got 7 discs to exchange from steels LOL!

lol I wonder what they will say

 

[Horhay]

Here's the email if you can't get through the phone.

[email protected]

 

[Scoot87]

there is going to be a uk one aswell

 

[Horhay]

there is going to be a uk one aswell

I don't have the info for that one.

 

[Scoot87]

I don't have the info for that one.

i emailed universal over here and they sent me an address to send it to, will post it up when i find the email. They said the new master wont be vaiable for a month though

 

[Horhay]

i emailed universal over here and they sent me an address to send it to, will post it up when i find the email. They said the new master wont be vaiable for a month though

Better than not be available at all!

Thanks scott!

 

[Scoot87]

here is what they said:

Dear Customer,
Thank you for your e-mail. We would like to thank you for taking the time to write to us regarding Gladiator blu-ray.
Universal Pictures UK has been pleased with the success of Gladiator on Blu-ray, which has resulted in a high level of customer satisfaction. However, whilst there was no technical fault on the original Blu-ray master, a small number of enthusiasts have expressed a preference towards slight technical alterations. After careful consideration, we have revisited the mastering process to address those concerns.
If you wish to exchange your original DVNR (digital video noise reduction) feature disc we ask that you send us just your disc 1 in an envelope with your name and address enclosed. Please keep your original packaging and we will post you out a new disc 1.
Please note new discs will not be available in the UK for approximately 1 month.

Universal Pictures (UK) Ltd
‘Gladiator Exchange’
Prospect House
80-110 New Oxford Street
London
WC1A 1HB

Kind Regards
Universal UK Customer Service

 

[Buffalo MX]

^ grate news!, here in México Universal released it and I have a twitter answer from WB MX a exchange may be possble have here too.

 

[Horhay]

New updated number for customer service on OP!

 

[Buffalo MX]

I just called to get the replacement.

I apprecite is someone has requested the exchage by mail that the address gived is correct:

PHE MKT
c/o deluxe media management
PO Box 801464
Valencia, Ca
91308-1464

will change 3 discs that I got at Best Buy and I need to send them indivudually

thanks in advance

 

[Horhay]

I haven't been able to get through by email or by phone.

 

[Buffalo MX]

I haven't been able to get through by email or by phone.

got on hold for about 7 to 9 minutes and then a representative answered giving this address and confirming that UPC con blu case is white and on the reverse of disc I the following code is present NA13081BR1 in the inner ring of the disc, whit that your able to send it to the address, few weeks to recive replacement, just send disc I.

 

[Pud1804]

Guys i just posted mine yesterday will let you's know when I get it back but from what I have been reading it's about 28 days

 

[Horhay]

I sent my Gladiator on Friday and I got my exchanged copy today!

 

[apsmith21]

I sent mine to the UK a couple of weeks ago - I think it will be a bit longer before I get it back.

 

[Horhay]

I have one from Mexico, but I am not opening my Steelbook. I'll be fine with my amaray.