Her (Blu-ray SteelBook) (Kimchidvd Exclusive #17) [Korea]

[Choi Chungkwon]

Release date: October 31, 2014
Purchase links: Lenticular - Full Slip - One Click (Pre-order October 2 at 2 PM Korea time)
Price: $34.99 (Lenti or Full Slip) - $68.98 (One Click)
Notes: High Glossy, Made in Denmark. Available: 700 Lenti - 700 Full Slip - 100 One Click

List of Kimchidvd Exclusive SteelBook Editions

Spoiler

 

[Sigill]

I am not sure I understand that logic. They are responsible. All I am doing is cutting out the middle man here.

What's the difference if the email comes from me or the eBay seller? They surely have to deal with it in the same manner?

If you bought it from ebay then it isn't Kimchi's responsibility. If the person who bought the item from Kimchi has a problem they will be able to resolve it but as the seller is the one who sold it to you they have to deal with the issues. They could try contacting Kimchi to see if they can help but I don't think you can tell a store there's a problem when you didn't buy the item from there. You may be lucky and Tony might help you out but i would expect him to deal only with the person who bought the item.

 

[Prazzers]

Maybe its just me but having Samantha on the fullslip kinda diminishes the idea of the movie.

 

[Narg]

Just went and got mine from the sorting office and they have marked it down a gift and $25 when I have it as merchandise and under $20 such a joke is it worth messaging tony?

 

[jackanape]

Just went and got mine from the sorting office and they have marked it down a gift and $25 when I have it as merchandise and under $20 such a joke is it worth messaging tony?

Snap.

I thought it might just be me, as I've had to pay £11.11 customs to get it and my first instinct was that maybe I rushed through the checkout. But I have bought every Kimchi so far and always put $20 and Merchandise, whereas this was marked as $25 and Gift. Also, there wasn't even an invoice inside the box as well which was odd.

Clearly there has been a cock up here - and I wouldn't mind normally but it has cost me quite a bit of money, essentially due to someone not bothering to do a label right.

I wasn't going to complain until I saw your post, as I figured Tony does do the lower invoices as a service (and he isn't really meant to) but on the other hand if you offer to do something, then don't do it, it's kind of annoying. Plus, if I knew I was going to get charged an extra £10+ in customs each time I ordered from Kimchi I simply wouldn't bother ordering.

I may well email Tony as well but I honestly don't expect him to do anything about it.

EDIT: Looking back through the thread I can see this has been a widespread issue, so it seems that very few of the packages were marked up correctly - or at least a batch of them where just marked up with the standard settings when they shouldn't have been.

 

[Narg]

Snap.

I thought it might just be me, as I've had to pay £11.11 customs to get it and my first instinct was that maybe I rushed through the checkout. But I have bought every Kimchi so far and always put $20 and Merchandise, whereas this was marked as $25 and Gift. Also, there wasn't even an invoice inside the box as well which was odd.

Clearly there has been a cock up here - and I wouldn't mind normally but it has cost me quite a bit of money, essentially due to someone not bothering to do a label right.

I wasn't going to complain until I saw your post, as I figured Tony does do the lower invoices as a service (and he isn't really meant to) but on the other hand if you offer to do something, then don't do it, it's kind of annoying. Plus, if I knew I was going to get charged an extra £10+ in customs each time I ordered from Kimchi I simply wouldn't bother ordering.

I may well email Tony as well but I honestly don't expect him to do anything about it.

I know what you mean but even if it's just to let him know there's been a mistake and they can rectify it by making sure they put the proper labels on will be good. This is the first time and I hope it's the last it happens I'm not expecting anything off him just to give him the heads up so it sorts out future releases.

 

[snooloui]

Snap.

I thought it might just be me, as I've had to pay £11.11 customs to get it and my first instinct was that maybe I rushed through the checkout. But I have bought every Kimchi so far and always put $20 and Merchandise, whereas this was marked as $25 and Gift. Also, there wasn't even an invoice inside the box as well which was odd.

Clearly there has been a cock up here - and I wouldn't mind normally but it has cost me quite a bit of money, essentially due to someone not bothering to do a label right.

I wasn't going to complain until I saw your post, as I figured Tony does do the lower invoices as a service (and he isn't really meant to) but on the other hand if you offer to do something, then don't do it, it's kind of annoying. Plus, if I knew I was going to get charged an extra £10+ in customs each time I ordered from Kimchi I simply wouldn't bother ordering.

I may well email Tony as well but I honestly don't expect him to do anything about it.

If Kimich had marked the packages correctly, I would just put it down to bad luck and take it on the chin. It seems that they didn't follow customers' instructions though, so that makes them responsible for the charge in my opinion. I would request reimbursement or at the very least a discount off a future purchase.

I know what you mean but even if it's just to let him know there's been a mistake and they can rectify it by making sure they put the proper labels on will be good. This is the first time and I hope it's the last it happens I'm not expecting anything off him just to give him the heads up so it sorts out future releases.

If it was Amazon you would request to be reimbursed immediately. I don't see why Kimchi should be given a free pass for a pretty basic error which looks to have cost customers hundreds of pounds.

 

[jackanape]

If Kimich had marked the packages correctly, I would just put it down to bad luck and take it on the chin. It seems that they didn't follow customers' instructions though, so that makes them responsible for the charge in my opinion. I would request reimbursement or at the very least a discount off a future purchase.

If it was Amazon you would request to be reimbursed immediately. I don't see why Kimchi should be given a free pass for a pretty basic error which looks to have cost customers hundreds of pounds.

True. The only grey area for me is the fact that businesses shouldn't falsely mark the value of their packages to avoid customs (in the UK at least) in the first place, so what he is doing is murky anyway and primarily a service that has saved me a lot of money (as I would have been stung for customs on every Kimchi if the actual cost was on there). I mean Amazon would never mark down the price in the first place - so you'd only get a refund from them if they put the wrong price on entirely.

But I do agree that it is poor form for them to cost a lot of people a lot of money - basically because someone didn't do their job. I've just emailed Tony with my problems and what it has cost me. So I'll let you know what I get back.

 

[snooloui]

True. The only grey area for me is the fact that businesses shouldn't falsely mark the value of their packages to avoid customs (in the UK at least) in the first place, so what he is doing is murky anyway and primarily a service that has saved me a lot of money (as I would have been stung for customs on every Kimchi if the actual cost was on there). I mean Amazon would never mark down the price in the first place - so you'd only get a refund from them if they put the wrong price on entirely.

But I do agree that it is poor form for them to cost a lot of people a lot of money - basically because someone didn't do their job. I've just emailed Tony with my problems and what it has cost me. So I'll let you know what I get back.

That's a fair point but they shouldn't offer the service if they are going to ignore customers' instructions. A lot of people including yourself based their purchasing decision on the assumption they would avoid charges. I certainly wouldn't have ordered this if I knew it was going to cost me more than £40. I don't think the marked value is the real problem anyway, it's the fact they marked the packages as gifts and didn't include invoices.

 

[meth head]

Lol, What's not to understand? @snooloui could not of been more clearer! There is no way kimchi will replace it, or any other retailer that was originally selling the product. you bought it from eBay so it now has nothing to do with kimchi.
fair dos you can try to get the seller to sort it out but apart from that it's down to the eBay seller to refund you a partial refund or send it back to the seller for a refund.
If I ever have a problem with an item from a seller on eBay which is common then I take it up with them. You never know the seller might be ****** and not respond and in that case you open a case and depending on ebays investigation will either refund you or not.

What If it was an item like life of pi with the lenticular that was sold by multiple retailers at the time and you bought it from an eBay seller and it arrived damaged. what retailer would you contact to change it ?(if it wasn't completly sold out everywhere). Or someting like man of steel or Enders game, would you walk into HMV and ask to swap it? They would laugh

Don't mean to sound rude but your response made me laugh

Your 'what if' scenario is wildly misplaced! This is an exclusive so I am failing to see the relevance of your second paragraph. That actually made me laugh, thanks for that.

 

[meth head]

Not sure who you purchased from Meth Head, but if perchance it was Wooridvd or Weagein you should have no trouble in working something out to suit you - both are very reliable sellers. =)

It's from neither of them but thanks anyways.

 

[jackanape]

Your 'what if' scenario is wildly misplaced! This is an exclusive so I am failing to see the relevance of your second paragraph. That actually made me laugh, thanks for that.

While this is an exclusive Kimchi could, quite rightly, argue that the damage was caused by the person you bought it from (even if it is still sealed). SO they have zero liability. In terms of returning an item to Kimchi you would always need the order number anyway, which you wouldn't have.

My main concern here is that, if the steel was damaged, it's pretty shady of the ebay seller to have just sent it on to you in the first place. Talk about crappy service.

 

[meth head]

While this is an exclusive Kimchi could, quite rightly, argue that the damage was caused by the person you bought it from (even if it is still sealed). SO they have zero liability. In terms of returning an item to Kimchi you would always need the order number anyway, which you wouldn't have.

My main concern here is that, if the steel was damaged, it's pretty shady of the ebay seller to have just sent it on to you in the first place. Talk about crappy service.

I hear what you are saying but it was sealed. I am not sure how liable the eBay seller can be for that? I understand I would need an order number and I have messaged the eBay seller for this, but ultimately I am failing to see why Tony can't deal with me directly. It's his product and it is damaged. All I am trying to do is cut out the unnecessary middle man.

 

[jackanape]

I hear what you are saying but it was sealed. I am not sure how liable the eBay seller can be for that? I understand I would need an order number and I have messaged the eBay seller for this, but ultimately I am failing to see why Tony can't deal with me directly. It's his product and it is damaged. All I am trying to do is cut out the unnecessary middle man.

Well, let's assume you get the order number. That would be linked to the sellers account, and address, which means that Tony would have to send any replacement there anyway. As sending it to someone that isn't the direct buyer would be super shady and problematic at best - imagine how easily that could be abused. If Tony were to start replacing second hand copies (and as soon as you buy a copy from ebay it is second hand, whether open or not, whether it's a new release or not) then he would be opening himself up to a world of problems. I honestly don't see how there is any way to cut out the middle man here.

Your real option here is to ask the ebay seller why they sent you a damaged item in the first place, and what they are going to do to replace it. It genuinely annoys me that so many people pre-order steels and then immediately put that pre-order for sale on ebay with NO IDEA what condition that item is going to get to them in before they pass it onto their buyer. On the other hand if the guy who sold you this had it in hand, knew it was damaged, and still sent it to you. Well that is what negative feedback/complaints are for............

 

[paulboland]

I hear what you are saying but it was sealed. I am not sure how liable the eBay seller can be for that? I understand I would need an order number and I have messaged the eBay seller for this, but ultimately I am failing to see why Tony can't deal with me directly. It's his product and it is damaged. All I am trying to do is cut out the unnecessary middle man.

Your contract of sale is with the ebay seller
You need to contact the ebay seller to see if a replacement is available or accept a partial refund or send item back for a full refund
You have no contract of sale with Kimchidvd and have no entitlement to deal with them as you did not purchase this from them

You are covered by the sale of goods act with the ebay seller and your statutory rights are with the ebay seller only

That's the risk of purchasing from ebay for replacements if the seller don't have any your out of luck and only have partial or full refund option available unless the ebay seller can obtain a replacement from Kimchidvd
The ebay seller has a contract of sale with Kimchidvd you don't
If the ebay seller don't give you a refund you are then covered by ebay buyer protection for a refund

If you purchase direct with Kimchidvd you have better options if anything goes wrong and is why I always will avoid ebay for these type of releases

 

[meth head]

If I don't get a response back from Tony, I will just accept my lot. Like it has been said, that is my risk buying from eBay. I don't see how blaming the eBay dealer will get me anywhere as it was sealed when sent to me. He had no inclination this was a damaged steelbook. I wanted to deal with Tony directly as I have an outstanding order and hoped to save time and shipping costs. I hoped that he could tag the 'Her' steelbook along with my DBC full slip order. To go through the eBay seller and resolve this issue will likely take time and expense

 

[Flloydo]

Your 'what if' scenario is wildly misplaced! This is an exclusive so I am failing to see the relevance of your second paragraph. That actually made me laugh, thanks for that.

Ha, no it's not! You must have trouble understanding logic and relevance. My life of pi comment makes complete sense and I chose man of steel as an example (a steelbook that was released everywhere including HMV and Enders game (which was an exclusive just to HMV just like her to kimchi!). Both examples included HMV because I wanted to show you an example where HMV come into this instead of an online retailer.

 

[meth head]

Ha, no it's not! You must have trouble understanding logic and relevance. My life of pi comment makes complete sense and I chose man of steel as an example (a steelbook that was released everywhere including HMV and Enders game (which was an exclusive just to HMV just like her to kimchi!). Both examples included HMV because I wanted to show you an example where HMV come into this instead of an online retailer.

In my experience HMV exclusives are sold by HMV only?! Of course you can't avoid HMV exclusives being sold and bought through a site like eBay. Ultimately if I bought a HMV exclusive from eBay, I would put my house on it that I could take said exclusive to a HMV store and get it exchanged. I would maybe need to spin them a tail about losing the receipt, but there is no question where the product was originally purchased from, hence who is ultimately responsible for the defected item.

Let's take Apple for example. If you buy an Apple product from a secondary source and that product becomes faulty within the allotted warranty period, Apple will replace or fix that product with no arguments. They take responsibility for their product regardless of where you bought it from.

 

[Slinchafi]

Wow, comparing a steelbook to an electronic product that comes with warranty. Dude, you're really trying too hard.

 

[Narg]

If Kimich had marked the packages correctly, I would just put it down to bad luck and take it on the chin. It seems that they didn't follow customers' instructions though, so that makes them responsible for the charge in my opinion. I would request reimbursement or at the very least a discount off a future purchase.



If it was Amazon you would request to be reimbursed immediately. I don't see why Kimchi should be given a free pass for a pretty basic error which looks to have cost customers hundreds of pounds.

I know what you mean mate but I have messaged him anyway but I just don't think much is going to happen.

 

[hayemaker]

Just went and got mine from the sorting office and they have marked it down a gift and $25 when I have it as merchandise and under $20 such a joke is it worth messaging tony?

I certainly plan to message Tony about this once I've got mine. There has obviously been a mistake made with everyone's here that we don't want to happen again in the future. Obviously it won't be an abusive message or anything like that though.