Her (Blu-ray SteelBook) (Kimchidvd Exclusive #17) [Korea]

Choi Chungkwon

Premium Supporter
Jan 28, 2013
1,726
South Korea
Release date: October 31, 2014
Purchase links: Lenticular - Full Slip - One Click (Pre-order October 2 at 2 PM Korea time)
Price: $34.99 (Lenti or Full Slip) - $68.98 (One Click)
Notes: High Glossy, Made in Denmark. Available: 700 Lenti - 700 Full Slip - 100 One Click

List of Kimchidvd Exclusive SteelBook Editions

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I too like a lot of people have been hit with customs for this , I've always done $19 and gift and never been charged but this time I changed to $19 and merchandise and got a £11.11 charge
After the iron man fiasco and this , my kimchi buys are over:(
 
In my experience HMV exclusives are sold by HMV only?! Of course you can't avoid HMV exclusives being sold and bought through a site like eBay. Ultimately if I bought a HMV exclusive from eBay, I
would put my house on it that I could take said exclusive to a HMV store and get it exchanged. I would maybe need to spin them a tail about losing the receipt, but there is no question where the product was originally purchased from, hence who is ultimately responsible for the defected item.

Let's take Apple for example. If you buy an Apple product from a secondary source and that product becomes faulty within the allotted warranty period, Apple will replace or fix that product with no arguments. They take responsibility for their product regardless of where you bought it from.

Completely missed my point, you want to contact kimchi for your damaged Her steelbook that you bought from eBay from a private seller because kimchi are the only site that sell that exclusive. I mentioned Enders game because someone who buys a copy from eBay and then turns up damaged will not try to replace it in HMV and the same for a steelbook like man of steel that can be purchased anywhere online and an actual retail shop HMV. I used HMV as an example because we don't really have any shops that sell these except online. The other reason is although online you might get a nice email back saying I'm sorry you never bought this from our online shop so therefore we can't change it , most HMV staff will literally laugh at you if you went in and said I'm sorry but I've recieved a damaged item from a private seller on eBay, can I quickly change it for a fresh one!
And the fact that you have admitted you will have to lie to HMV about the receipt says it all really.

Also I've worked for HMV and unless you have a receipt then nothing will happen. Maybe just maybe if you get someone on a good day and usually the manager had to approve that.

Apple is a different ball game. this is a steelbook
 
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If customs VAT/taxes comes to less than £4 then the fees get waived, so even if it is a little over the customs limit it is safe, technically it means we have a £19 limit depending on the exchange rate, so no one in the UK should get charged customs if it was marked at $25 anyway...

So I'm not sure what has gone on... Mine has still not arrived and was the flight to the UK was over a week ago. Mine was marked at $18.99 and merchandise. When it arrives I'll see what happens...

Actually, what you're saying is incorrect. The only thing that gets waived is Customs Duty, if the amount of the Duty comes to £9 or less. However, since Customs Duty is only levied on goods exceeding a value of £135, it's unlikely to be relevant in this case.

Import VAT is different. It's liable where the value of the goods exceeds £15. It doesn't matter by how much that value is exceeded. Even if the value is £15.01 then VAT can be lawfully levied. It's not like speeding where the police allow a margin of 10% + 2. Whilst some countries such as Germany don't bother imposing the charge, if it's below a certain value, that is not the case with the UK.

Also, although we tend to blame Customs when we get hit, it's the carrier that is responsible for examining the package and levying the charges on their behalf. With handling fees ranging from £8 (Royal Mail) to £13.50 (Parcel Force), there's an incentive for them to surcharge everything they can!
 
Just got an £18 payment through the door for this, the first ever for a K Packet delivery in about 50 deliveries I guess. I can only presume Kimchi have marked it up wrong or not included the invoice in the box. I'll be dropping them a line when I know what was wrong.

Given that £8 of that charge would be accounted for by the Royal Mail handling fee, the amount of Import VAT levied amounts to £10. There's no way that is correct for a declared value of (USD) $25.

For the amount of £10 to be correct, the value of the goods would have to have been around $81. The official HMRC exchange rate for November is £1 = $1.6052. Therefore, $81 = £50.46. VAT @ 20% = £10.09.

Did you, by any chance, order both Full Slip and Lenticular because that would make more sense of the arithmetic? Given a price of $34.99 each, the combined price would amount to $69.98. Once you factor in shipping costs of $10.81 that would bring the total up to $80.79.

It might just be a coincidence that the values equate but it looks as though the declared value of your package is for both slips plus shipping, in which case there has apparently been no undervaluing at all. I'll be interested to know if that is the case.

If HMRC have got it wrong and you need to appeal their decision, you'll need actual documentation to prove your case. I suggest you utilise the e-mails from Kimchi which show the actual value that you have paid. If you use a false, undervalued invoice, you'll risk prosecution for Fraud as well as the possibility that the goods will be confiscated.
 
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If Kimich had marked the packages correctly, I would just put it down to bad luck and take it on the chin. It seems that they didn't follow customers' instructions though, so that makes them responsible for the charge in my opinion. I would request reimbursement or at the very least a discount off a future purchase.

In simple terms, the contract you have entered into, is that Kimchi will supply you with the goods ordered in return for your payment to them of the required amount of money. The option to select your own value for the Customs Declaration doesn't form part of the contract. Even if it did, it could not be enforced since the purpose of the agreement was to achieve an illegal act, ie your evasion of Customs Charges.

That said, it should certainly be brought to Kimchi's attention so that steps can be taken by them to prevent a recurrence of this problem. I gave this release a miss because I had no interest in the movie and thereby avoided getting surcharged. I have, however, taken advantage of this facility to undervalue the Customs Declaration many times and would certainly hope to do so with future purchases. If, however, this is going to be the norm then I'll be re-thinking whether to purchase from them.

It's not the Import VAT that bothers me, so much as the Royal Mail/Parcel Force handling charges which verge on extortion.