Zavvi Customer Relations Executive has replied to me
This is what the reply was
Hello Paul,
Thank you for getting in touch about your recent experience with Zavvi.
I am very sorry that the item you received differed from the description on site.
As detailed within the Terms and Conditions that are agreed to by placing an order with us, section 14, Limitation of Liability details the following:
"Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can."
This error within the product description has been removed from our website.
As detailed within the Consumer Rights Act, any errors that are present in the description, the customer has to be informed before the goods are paid for and dispatched, customers will also be given the option to cancel their order.
Unfortunately this error was not something that we was aware of prior to dispatching your order, therefore it could not inform customers about this error.
As detailed above, due to this error you are within your rights to request a cancellation of your contract, this can be fulfilled in the form of a free return. Once returned to us, a full refund can be processed and the sale contract cancelled.
If you wish to cancel the contract of sale in line with the aforementioned Consumer Rights Act 2015 due tot his error, please let get in touch and I will arrange for some free returns information to be sent to you.
Kind regards,
Martin Seed
Customer Relations Executive
I have replied to Zavvi reminding them this has happened before with the Wicker Man Steelbook and on that occasion StudioCanal provided the missing content for customers who pre ordered when description of goods listed the missing content
I said to them if StudioCanal can provide missing Content why can't Zavvi request the BBC to do the same considering Zavvi told me it was the supplier who provided the details of the steelbook that it included Planet Earth the Future
I'm not letting either Zavvi or the BBC walk away from this by ignoring it