First stuff first - i was not the seller
Andy how can you expect the seller to refund or exchange a steelbook that evidently got damaged in transit. ?!?
Everybody nowadays is just out to save some money . They expect for almost nothing in shipping charges to have a bullet proof packaging.
I am a very reputed seller - trader - as you yourself know . Now i would NOT give a refund or resend a steelbook that got damaged in transit. Why should I ? There are Post regualtions which cover such things. If it was really damged bad , it should have been noticed on the packaging itself and then the buyer should have informed the post about it.
First off in Germany it is the buyer (in personal selling) who is responsible for any loss or damage , that might sound silly to you BUT if i want to make sure it arrives in good condition i have to pay the expenses for it.
I dont know how it is there in the UK (if that is where you bought it) but i would say here in Germany when you buy a stelelbook over ebay the "normal" shipping method is in a padded envelop (normally brown).
And that the seller reuses the package material - think of it like this - hes doing something good for the Green World. - Recycle.
Even though i do "feel" with this persons loss , i can fully understand why the seller might have sent it off in just a bubble wrapper instead of really investing money for packaging materials.
I myself when selling national always let the buyer know that the shipping charges only are for a bubble envelop and if he wants anything more sturdy he will have to pay extra. Till today i have never had any issue if any damaged steelbooks ariving nationaly with a bublle envelop.
Now if i send INTERNATIONAL then i would of course now that it has to travel a very long way and that it needs some sort of boxing packageing in order to survive the trip.
Like i said - here it is te buyers responsibility not the sellers. And believe it or not that sounds logical to me.
John