Star Trek: Next Generation - Season 1 (Blu-ray SteelBook)(Amazon Exclusive) [Germany]

[thedefector]

Season 1 Collector's Edition Jumbo Steelbook 6 disc set (all 7 seasons will be released as steelbooks with co-ordinated spine art)

Release Date: {param} September 6th, 2012

Buy Link

Special Gift:
Based on Google Chrome translation:
"The Star Trek Pin Collection - exclusive only in the Collectors Edition of Star Trek: The Next Generation Blu-Ray ™. Each Steelbook Collector's Edition includes an exclusive Star Trek pin in the size of 5cm and a collection code. Enter each code in all 7 seasons just to the manufacturer's website and you end up with the ultimate collection box Pin Each pin is exclusively and only on the new erstelllt Ediition Collector of Star Trek: The Next Generation Blu-ray available. Website to register is http://www.startrek.de/tng/.

For those that received their 1st shipment scratched because the pin was just taped to the front, here is an example of how a replacement was sent.

 

[seether254]

mine said it shipped on monday 9/3.

 

[madnug]

mine says shipped Sept 4.. but est delivery is Sept 18!!!! WTH!!!! And it says shipped by Germany Post DHL. I really hope it is not the real DHL as they have managed to destroy EVERY package delivered to me from all over the world.... especially Amazon Japan.... keep fingers crossed....

 

[KevinM]

Well, my copy has just arrived grom Amazon.de and to say I am not happy is an understatement!!

What a stupid, stupid way to ship a steelbook!!!!....Attatch a metal pin to the outside of the steelbook.

Hmmm, what could possibly go wrong with that!!!

Well, as you can see from pictures 3 & 4 PLENTY can go wrong. The metal pin attached to the box has caused a major dent, right in the front. Crazy Amazon, just crazy

And to top it all, it also has a major scratch on the front, just below the Star Trek title

Well, this copy is going back, but if they have these pins on the front of all of their copies, I can't see how a replacement is going to fare any better.

I just hope all you other guys who ordered a copy have better luck than me!!

 

[Lone Crusader]

Well, my copy has just arrived grom Amazon.de and to say I am not happy is an understatement!!

What a stupid, stupid way to ship a steelbook!!!!....Attatch a metal pin to the outside of the steelbook.

Hmmm, what could possibly go wrong with that!!!

Well, as you can see from pictures 3 & 4 PLENTY can go wrong. The metal pin attached to the box has caused a major dent, right in the front. Crazy Amazon, just crazy

And to top it all, it also has a major scratch on the front, just below the Star Trek title

Spoiler

Well, this copy is going back, but if they have these pins on the front of all of their copies, I can't see how a replacement is going to fare any better.

I just hope all you other guys who ordered a copy have better luck than me!!

Man, that sux. I'm sorry to hear that, let's hope that Amazon realized their mistake and corrected that before sending out any others. I would definitely drop them a line and let them know what has happened and what they can do to fix the issue otherwise they'll continue to do the same with everyboy's.

Is that title debossed or does it just have a stroke line (border) around it?

 

[thefly]

That isn't good. I hope I get lucky with mine....

 

[KevinM]

Is that title debossed or does it just have a stroke line (border) around it?

No, it's just a black outline...No debossing, I'm afraid.

I'll try and contact Amazon.de tomorrow, but it's a little tricky as their entire site is in German (surpisingly!! ), so it is difficult to navigate and find the right bit, but I will persevere and see what happens (I've tried google website translator but it doesn't seem to like that I am in a https site, being logged into my account)

Ah well...these things are sent to try us

 

[cudzndrips]

Oh crap mine has already shipped from Amazon.de and am expecting it either Saturday or Monday. Not too fussed bout having a printed back but I certainly do not want a huge dent in the front where the pin was stuck on - massive fingers crossed here!

---------- Post added at 02:20 PM ---------- Previous post was at 01:44 PM ----------

If mine arrives damaged and has to go back what is the proceedure with replacements from Amazon.de, is it like Amazon.co.uk where they send out a new copy before you have even returned the damaged copy?

 

[digitalbabe]

Cuz, by and large they may replace. But I've also heard of instances where they ask you to return it (while sending you another copy). Good luck, guys.

 

[snooloui]

Oh crap mine has already shipped from Amazon.de and am expecting it either Saturday or Monday. Not too fussed bout having a printed back but I certainly do not want a huge dent in the front where the pin was stuck on - massive fingers crossed here!

---------- Post added at 02:20 PM ---------- Previous post was at 01:44 PM ----------

If mine arrives damaged and has to go back what is the proceedure with replacements from Amazon.de, is it like Amazon.co.uk where they send out a new copy before you have even returned the damaged copy?

Yes their returns process is the same. They'll send you a new one free of charge. Sometimes they'll ask you to return the damaged item and if you don't you will be charged for both copies. Other times they'll let you keep both copies.

 

[digitalbabe]

No, it's just a black outline...No debossing, I'm afraid.

I'll try and contact Amazon.de tomorrow, but it's a little tricky as their entire site is in German (surpisingly!! ), so it is difficult to navigate and find the right bit, but I will persevere and see what happens (I've tried google website translator but it doesn't seem to like that I am in a https site, being logged into my account)

Ah well...these things are sent to try us

Kevin, 'Auto Translate' add on for Google Chrome translates this and other international retailers' sites into English. And Amazon.de may have a drop down opton to 'write to them in english'.Good luck.

 

[Naughtius Maximus]

Or just keep pressing translate until it frikkin' works! Works for me

 

[liorb22]

Oh no! Mine has already been shipped.
I'll keep my fingers crossed in an hope to receive a pristine copy.

 

[sunnyx]

.......I got the same pin size dent as KevinM got.....this is rediculous.

I think this maybe the same for everyone else's.....

 

[ralfers]

Yup, same dent (and quite some loss of paint) at the same spot here...

 

[thedefector]

Item is under review by Amazon.de and not currently available to order. Although it says on the site "Customers have informed us that the article is different from the description on the website. We are already working on a fast solution."
Might it have something to do with all the complaints they received about the dents to the tin from the badge being attached to the outside of the steel?

 

[Lone Crusader]

Man there's been nothing but problems surrounding this release and then people getting dented steelbooks. What's up with this thing? Mine shipped yesterday but now I'm wondering if I should have waited to get this.

 

[spawnshop]

I'm going to cancel my order on this until I hear better news.

 

[liorb22]

Man there's been nothing but problems surrounding this release and then people getting dented steelbooks. What's up with this thing? Mine shipped yesterday but now I'm wondering if I should have waited to get this.

I feel the same way.

 

[madnug]

Man, shall I be worried??? Anyone else bought from .de and actually get the product OK??

Since I cannot find any tracking info on my order page, I asked them for a tracking #, and here's their reply -
______________________________________
Dear Customer

I am very sorry to hear about the delay.

I have checked your order # XXXXXX and can confirm that it was sent out from our fulfillment centre in Germany on 04.09.2012 per DP_INTL_PAECKCH_AIR". In this case we have no tracking information available and the delivery cannot be traced via "Mein Konto."

According to our carrier, the delivery to "Kanada" may take up to 11.10.2012" business days.

Once the package reaches your country, the actual delivery of the package is handled by your local postal carrier, and this may account for the delay.

May we ask for your further patience? If your package has not arrived on "11.10.2012", please contact us using the link below and confirm the shipping address we have on file for this order:

MY NAME
XXXXX Drive
XXXXX, Ontario X0X 0X0
Kanada <---- This is NOT a typo. They put Kanada instead of Canada... now I am very worried!

Please note: Your account will usually be charged approximately 24 hours after the items have entered the dispatch process. You will find the transaction recorded on your bank account statement three days later or on your next monthly account statement.

Should your package not arrive on the above mentioned date, we will take the appropriate action immediately.

Thanks again for your patience. We are looking forward to hearing from you again soon.

Did I solve your problem?

If yes, please click here:

If no, please click here:


To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.de/hilfe


Warmest regards

Manish Kumar

Customer Service
https://www.amazon.de/?tag=hidefnin0d-21

 

[cyberef]

Man, shall I be worried??? Anyone else bought from .de and actually get the product OK??

Since I cannot find any tracking info on my order page, I asked them for a tracking #, and here's their reply -
______________________________________
Dear Customer

I am very sorry to hear about the delay.

I have checked your order # XXXXXX and can confirm that it was sent out from our fulfillment centre in Germany on 04.09.2012 per DP_INTL_PAECKCH_AIR". In this case we have no tracking information available and the delivery cannot be traced via "Mein Konto."

According to our carrier, the delivery to "Kanada" may take up to 11.10.2012" business days.

Once the package reaches your country, the actual delivery of the package is handled by your local postal carrier, and this may account for the delay.

May we ask for your further patience? If your package has not arrived on "11.10.2012", please contact us using the link below and confirm the shipping address we have on file for this order:

MY NAME
XXXXX Drive
XXXXX, Ontario X0X 0X0
Kanada <---- This is NOT a typo. They put Kanada instead of Canada... now I am very worried!

Please note: Your account will usually be charged approximately 24 hours after the items have entered the dispatch process. You will find the transaction recorded on your bank account statement three days later or on your next monthly account statement.

Should your package not arrive on the above mentioned date, we will take the appropriate action immediately.

Thanks again for your patience. We are looking forward to hearing from you again soon.

Did I solve your problem?

If yes, please click here:

If no, please click here:


To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.de/hilfe


Warmest regards

Manish Kumar

Customer Service
https://www.amazon.de/?tag=hidefnin0d-21

Probably shouldn't be a problem if it says Kanada instead of Canada. I think the postal workers will know where to send it