I got a slashed spine with my copy and I contacted Zavvi when I first got it to request a replacement. Seeing here that we are getting replacements I didn't follow up on it and like everyone else, been waiting patiently. I've decided to follow up on the silence and have sent Zavvi the following message. If I get a response I'll post here.
"Hi, I'm just contacting you to find out what is going on with this item? Shortly after receiving the item, I requested a replacement due to the spine being cut. I was told by yourselves that it will be investigated. I have not yet had a reply to the investigation results. I have heard via a forum that all people who ordered this item will get a free replacement, due to manufacturing problems and the human incompetence of using sharp blades to open boxes of these delicate Steelbooks. As I have had nothing but silence from yourselves regarding the matter, I'm just trying to find out what is going on and when are we getting our replacements? Kind regards, Lester."
All who had a order dispatched got an automatic email sent on
August 27th
The email header just has Order Update
Your email might have gone into spam/junk folder with your email provider if was not in your inbox
If you keep all emails just do a search under Zavvi order update
This was the email that was sent on August 27th
Thank you for your order of Star Wars Episode V: The Empire Strikes Back - Zavvi Exclusive 4K Ultra HD Steelbook (3 Disc Edition includes Blu-ray).
As you may or may not be aware there have been some reports of identical scuff marks across the front of the steelbook itself, underneath the shrink wrap.
As this damage clearly happened before the stock reached us we have had to wait for the relevant parties to investigate and agree on the best way to resolve this for all customers.
The decision has been made to send out replacement steelbook cases to every customer and replace all units bought. This is to replace any potentially damaged cases only as the discs are not faulty.
As these will need to be manufactured we expect the replacements to be delivered to us and despatched to you during October.
Apologies for any inconvenience this may have caused you.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
zavvi Customer Service Team