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Why did you re order at a higher price when you had a different order at a cheaper price
In your case Zavvi did not increase your original order of £19.99
If you had not cancelled your original order it would have still been £19.99
You re ordered when it was a different price[/QUOTE
i will start again when i first ordered it it was 19.99 about a week later
zavvi upped the price to 22.99 even after i had ordered it and adjusted the price in my account aswell,
which i was very unhappy about,
so it was then sitting in my account at 22.99 yea.
then zavvi relaunched the site i then cancelled the 22.99 and re-ordered,
if you would of followed our convo from the start you would of seen this..
i will start again when i first ordered it it was 19.99 about a week later
zavvi upped the price to 22.99 even after i had ordered it and adjusted the price in my account aswell,
which i was very unhappy about,
so it was then sitting in my account at 22.99 yea.
then zavvi relaunched the site i then cancelled the 22.99 and re-ordered,
if you would of followed our convo from the start you would of seen this..
even with 10% off i personally still think it's sorta expensive..
On amazon. Fr for 14.99€- http://www.amazon.fr/dp/B00O45MFJQ/?tag=hidefnin0a-21


Yes you can; just go via the "Query" route and the cancellation options from the select lists will be obviousBut I ordered Zavvi's Equalizer steelbook as part of an offer with discounts, two items have already been received, so I guess I'm screwed and I can't cancel it, right?![]()
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No, don't try go via the Cancel route, it doesn't work (not even when you've simply bought stuff via "View all steelbooks"). Create a Query
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, I'll just delete it before clicking on step 3, "send an online message". Is it how it's done? Thanks for your help
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That route has always worked for me when I've needed to cancel something that the online system doesn't let me cancel myself
They will do it for you, although you always get back the standard message "Did you know you can try to cancel an order yourself online?" Well, no, I really can't
And I also usually write a short message in the text box, too, just to confirm the selected items for cancellation.
, so I just went back to my "message centre", went to "in progress messages" and wrote a little something in the box at the bottom (above where you can add pictures if you want) saying that I want Let Me In, Bured and The Equalizer to be cancelled. It should do the trick.Important only tick the box of a title you want to cancel and only choose I want to cancel an item from my order if you want other items to remain
!In your case, selecting each of the individual items ("I want to cancel an item from my order" - works for multiple items, just select all items that you want to cancel) would've been exactly the same as "I want to cancel my entire order" as you wanted to cancel everything that wasn't shipped yet.I clicked on "I want to cancel my entire order" because it was implied that by canceling the remaining three steelbooks in the order, there would be nothing left, since I've received the first two. And the option "I want to cancel an item from my order" didn't apply either, since there were three. Hopefully they won't be annoying because of that detail.
So we'll see, thank you so much for your help, Ranavalone and Paul!