Thor (Blu-ray SteelBook)-Embossed [Portugal]

[gbskidmarks05]

I just bought a Thor Steelbook from Portugal... Does anyone know if this plays Region A? It shows Region A-C not tested.. just checking! Thanks guys

 

[vonnie]

i wrote an email yesterday, not heard a thing apart from an autoresponse...
useless website...

 

[herodave]

What email are people using / getting a response from?

I tried the 'contact us' link on their website but so far not heard anything.

 

[vonnie]

What email are people using / getting a response from?

I tried the 'contact us' link on their website but so far not heard anything.

yep same.

it linked to either 3 different phone numbers or an email link.

 

[RajLondon]

Has to be one of the worst retailers I've ever dealt with. I've sent them three emails demanding my refund and I haven't got a single response! Next step is to call them and hope they have someone there who speaks English!

 

[RiX]

Let me know how that goes they said they'll refund the money in two days if I don't respond to their email. No response from me and no refund from them, probably would be the worst retailer I deal with if I bothered to deal with them.

 

[roseart]

After a threating email about reporting them (don't know to who ) and contacting my CC company to get the refund, I finally got a response:

Dear Customer,

Fnac.pt welcome your contact.

The refund order was made on 27-07-2012. It takes 5 to 8 working days to
be refunded.

We apologize for the inconvenience.

Hoping to continue to deserve your preference, the Fnac.pt will always
be at your disposal for any clarification or suggestion.

See you soon in www.fnac.pt

Best Regards,
Apoio ao Cliente Fnac.pt

My favorite line in this is "See you soon in www.fnac.pt"

They could be selling Thor SBs for $1 and I would not bite. I'm done with them (as soon as I get my refund).

 

[lgans316]

Has to be one of the worst retailers I've ever dealt with. I've sent them three emails demanding my refund and I haven't got a single response! Next step is to call them and hope they have someone there who speaks English!

Same with FNAC (FR). Horrendous customer service. Burnt my fingers once, will never buy from them ever.

 

[roseart]

Well, I guess my nasty email worked. I got my full refund. This is all behind me. Goodbye fnac!

 

[vonnie]

Well, I guess my nasty email worked. I got my full refund. This is all behind me. Goodbye fnac!

did you use a translator program or all in english?

 

[roseart]

did you use a translator program or all in english?

Both. I bombarded them with messages from the website and replying to their emails. I would write in English, and then translate in Portuguese and add that at the bottom of the messages.

Funny thing is the last response was in English (posted above) and a few minutes later the refund showed up on my CC.

 

[vonnie]

Both. I bombarded them with messages from the website and replying to their emails. I would write in English, and then translate in Portuguese and add that at the bottom of the messages.

Funny thing is the last response was in English (posted above) and a few minutes later the refund showed up on my CC.

did you receive email confirmation of refund?

 

[roseart]

did you receive email confirmation of refund?

No. I got the email that my order was cancelled 6 days ago. Then the email I posted above. Now I have the refund.

 

[RiX]

Which email address is everyone using???

 

[roseart]

Which email address is everyone using???

I responded to the automatic emails, as it says to respond with more infor if needed. And, the response I got in English was from the same email:

[email protected]

 

[RiX]

Thanks I did just that, it wasn't far off the response I posted on here a few pages earlier <in that order

 

[herodave]

I responded to the automatic emails, as it says to respond with more infor if needed. And, the response I got in English was from the same email:

[email protected]

I replied to the auto response yesterday with a stern email and I also sent it again via their website's contact form. I've got a response which I can barely understand but at the bottom it says to respond with more info so I just replied again saying more or less the same thing.

This is such a ball ache.

 

[ygorrenato]

Fnac.pt send steelbook to brazil?

 

[roseart]

Fnac.pt send steelbook to brazil?

Please read through the last 3 pages of this thread. They apparently don't ship anywhere, but will be glad to take your money and hold it hostage until threatened or you send Liam Neeson in to get it back.

 

[Bk2DaFuture]

Finally got my refund today. Never again!

 

[sunnyx]

Finally got my refund today. Never again!

Oh you didnt get your two Thors? What a shame and a waste of time!