So far their CS is not letting me down. I got two prompt responses from Seth.
Hi Rodrigo,
Thank you very much for your email and we regret to know that this happens.
We would need to have the items back to investigate what had actually happen during the shipment process.
I have a suggestion which would need your help in doing so.
1) Kindly have the two steelbook mail back to us using the most affordable traceable shipment (Registered shipment would be recommended)
2) Send us a photo of the receipt for the shipping fee and the tracking number
3) Once we have received the tracking number, we will proceed to ship out two steelbook replacement to the same address
4) When the shipment arrives, we will refund to you the shipping cost for returning via Paypal.
Do let us know if this arrangement is fine on your end.
______________________________________________________
Hi Rodrigo,
Thank you very much for your reply.
Yes the address is correct as below. Allow me to write the full address (with attention) for easier reference.
Attention to:
HappyBuys Returns Department
Asia Media Centre
39 Mactaggart Road #06-00
Singapore 368084
Do note that you only need to send us the Steelbook, the limited edition pen is not required.
Thank you very much once again for your help and we apologize for the inconvenience caused.
If you may find any members that have such issues as well, kindly refer them to
[email protected] and we will treat each cases as such.
Hope it arrives in better condition than those above !!
