If you've only just resolved the payment issue, then I don't think you'll get one as they've sold out. They don't have any sort of allocation system - when I challenged them on why they didn't hold one back when they agreed to replace my damaged one, they said that their system just doesn't work that way. They can only issue a copy from their warehouse once an order has been made and paid for. Thus my 're-order' wasn't 'placed' until they received my damaged copy back, which was too late as they had sold out in the meantime. I have told them in no uncertain terms that that is NOT how you look after customers! If they want to become a truly customer-focused organisation, then they really need to take a hard look at themselves and the way they conduct their business, including their systems and processes.
