Definitely agree-if you send anything like this 'standard' with no tracking you are @#%$%&@ if the buyer says they never got it. Burden of proof usually rests on the seller. You can find many useful tips in Trading Forum stickied, for suggestions on how to protect yourself. Many a buyer and seller end up in disputes and lost Paypal cases, especially for high valued items, where 'corners were cut' in shipping. If someone paid this for a collector piece, they, conversely should also expect 'premium' shipping with tracking, insurance, etc. At some point it goes beyond receiving or sending a Steelbook in the 'correctly advertised' condition, and also about 'proof' at every level, as requested from Paypal and Ebay. And....all of these requirements can vary by country-and shipping from Canada is expensive to begin with.