Thanks for your email. I'm really sorry that your item has turned out to be damaged.
What you ordered:
IFS Order Number:
Artist:
Title:
Catalogue Number:
Nature of fault:
So we can get this sorted for you, please print out this email. If you do not have access to a printer, please write a note with the following indicated:
Why you are returning it (delete as applicable):
Faulty Item
Unwanted Item
Damaged Packaging
What you would like to happen next (delete as applicable):
Please refund my account
Please send me a replacement copy
Where to return it:
HMV Customer Returns
PO Box 15
Guernsey
GY1 3AH
Please remember to enclose a printed copy of this email or a written note with the details of your return. Without this information it will be virtually impossible for us to carry out your request. As the item is faulty we will be happy to refund your returned postage costs to you, so please remember to request this when returning the item.
As soon as it gets back to us, we can sort the problem out for you. Please note that we no longer process requests for alternate items. If you wish to order an alternate item, please return the unwanted item for a refund, and then place an order via your online account for the new product.
If you require any further assistance, please send us an e-mail.
We hope to see you again soon.
Asked for a replacement/refund. Haven't heard back yet.
I love these steels, wish no ratings logos were there but heh, it's better than nothing.
