Nova Media retailer thread [Korea]

http://www.novamnm.com
Email: [email protected]



NM Exclusive Collection:

1. Drive
2. Lone Survivor
3. Begin Again
4. John Wick
5. Marvel's The Avengers
6. JSA: Joint Security Area
7. Nightcrawler
8. Dredd
9. The Incredible Hulk
10. Terminator 2: Judgment Day

NM Choice Collection:

1. Captain America: The Winter Soldier
2. Edge of Tomorrow
3. The Dark Knight Rises
4. Guardians of the Galaxy
5. Big Hero 6
6. Jurassic World
7. Avengers: Age of Ultron
8. Ant-Man
9. Star Wars: The Force Awakens
10. Batman v Superman: Dawn of Justice

NM Exclusive Amaray Collection:

1. The Fall
2. American Hustle
3. My Name is Khan
4. Ditto
5. Sin City: A Dame to Kill for
6. The Isle
7. Wadjda
8. The Perks of Being a Wallflower
9. Big Eyes
10. Under the Skin
11. The Lovers on the Bridge (Les Amants du Pont-Neuf)
12. Sue, Mai & Sawa: Righting the Girl Ship
13. Amy
14. A Bittersweet Life
15. Eternal Sunshine of the Spotless Mind

Upon launch of the Shopping Online Mall, there will be an event for new customers.

Spoiler

Temporary page:
http://216.194.165.6/~novamedi/index.php/

 

[pioneer]

I understand that. But for me id be less p*ssed off knowing I missed out when everyone is going for it at the same time compared to only a small amount going live because of GBs taking hundreds of copies on each site

Plus I don't want to have to put a extra £20+ down just so I can secure a copy, I and loads of others are not made of money. I seriously can't afford to jump on GBs for everyone of these kimchi or nova releases regardless of what covcraig says about people bitching and missing out on titles.

We have all pretty much missed out on something and had to bay it for more money but id like to be given the option to try to get it at retail first and then try other sources if I miss out. If I want it that much that is
and I'm aloud to "***** and moan" and express my concern if I want to, it's a forum for Christ sake where we can talk about these issues.
Makes me laugh - "people bitching about group buy fees" well yeah it's a lot of money just to secure a copy and pay postage to USA and then to the U.K. on a £45 Steelbook before attempting to get at retail and that's without a possible customs hit. I understand some are made of money and have it to throw away each time or might join a GB once or twice because of live times and work but for me that's crazy money each time and realistically not eveyone can afford that. Like I said I'd prefer to try my luck on the site and then other options after that may cost more or not at all.

Or they make the GB amounts smaller on the sites. There's somthing like 450 odd copies in the GB for this site. That's far too many IMO on what I imagine is already a limited release and will be the same with civil war etc


Their servers are the main issue though, they really need to sort them out. Ant man was painful for me and many others (awell as what I've read about T2), kept throwing me out etc and had taken a while before I managed to get one and I was nearly pulling my hair out lol same with age of ultron, guardians and even hulk which didn't even sell out (full slip).

I understand that. But for me id be less p*ssed off knowing I missed out when everyone is going for it at the same time compared to only a small amount going live because of GBs taking hundreds of copies on each site

Plus I don't want to have to put a extra £20+ down just so I can secure a copy, I and loads of others are not made of money. I seriously can't afford to jump on GBs for everyone of these kimchi or nova releases regardless of what covcraig says about people bitching and missing out on titles.

We have all pretty much missed out on something and had to bay it for more money but id like to be given the option to try to get it at retail first and then try other sources if I miss out. If I want it that much that is
and I'm aloud to "***** and moan" and express my concern if I want to, it's a forum for Christ sake where we can talk about these issues.
Makes me laugh - "people bitching about group buy fees" well yeah it's a lot of money just to secure a copy and pay postage to USA and then to the U.K. on a £45 Steelbook before attempting to get at retail and that's without a possible customs hit. I understand some are made of money and have it to throw away each time or might join a GB once or twice because of live times and work but for me that's crazy money each time and realistically not eveyone can afford that. Like I said I'd prefer to try my luck on the site and then other options after that may cost more or not at all.

Or they make the GB amounts smaller on the sites. There's somthing like 450 odd copies in the GB for this site. That's far too many IMO on what I imagine is already a limited release and will be the same with civil war etc


Their servers are the main issue though, they really need to sort them out. Ant man was painful for me and many others (awell as what I've read about T2), kept throwing me out etc and had taken a while before I managed to get one and I was nearly pulling my hair out lol same with age of ultron, guardians and even hulk which didn't even sell out (full slip).

i totally understand you have the right to air your views as much as the next person after all its just are opinions

 

[Flloydo]

i totally understand you have the right to air your views as much as the next person after all its just are opinions

Lol that looked like it was all vented at you!

 

[pioneer]

Lol that looked like it was all vented at you!

 

[Maximus15]

the first time I ordered from Nova site was for the Avengers release, lol very high demand and the website was not working at all so they cancelled the release and re-scheduled for the following week. I would have assumed that was the point when they would have thought if there is anyway they could migrate server for big releases like this. Since then I just don't bother trying on their site for a big release, I just rely on @Aniv who is awesome for doing the GBs, thanks dude!

 

[Scary Hair]

I personally like GB's cost wise means I have to be more selective else otherwise I would be in bancrupsy by now .

No way would I have the nerve to order direct especially if its a mega popular relise . Hat off to everyone who dose its just not the way for me .

 

[paulboland]

I never use a GB for nova releases simply because of the costs
It's nearly double the cost than ordering direct

I have managed to get all my Nova orders direct sometimes it's not my first choice that I get
I go for Full Slip always as my first choice and only go for a lenti if I want both versions or I can only get the lenti instead of a Full Slip

I only use GB if the retailer don't ship to my country example Best Buy/Target/Walmart
I do use a GB if the cost is less using a GB example Film Arena or the GB is shipped direct like HDzeta/Manta and the only extra cost is the HDN fee and PayPal fee

Steelbook are expensive enough especially Asia release so paying $47 instead of $70 is a big difference to me and I'm sure also others feel the same way

Nova Servers for high demand releases are a nightmare compared to other retailers
Nova website is fine for a release that is not high demand easy to order and complete checkout

The reason why customer get annoyed is very simple they like to be able to place an order without issues
Majority of customers understand when they see it's sold out they missed out and expect that to happen for a high demand release

What majority of customers don't expect is the website to crash every few seconds and take multiple attempts to get item added to cart and then see by the time you get to checkout it's sold out

What customers expect is see item in stock add to cart and complete checkout without any issues
If they miss out because it's sold out before they add to cart they understand that as does most customers and is not the reason most get annoyed about.

Nova need to make sure sufficient amount of stock is allocated for the webstore to meet the demand and rent the capacity required on the day to meet the high demand
A release still will sell out very fast but customers who add to cart and go to checkout and make payment won't have any issues or complaints
All they want to do is purchase item advertised as in Stock it's that simple

 

[Scary Hair]

Only a random thought from me who happily hops on a GB than dodge server issues .

Maybe if people where a little nicer to Nova in threads and not slaging off the online site investment and expansion would be more forth coming from the people in charge thire .

Like I say only a random thought .

Also I am so pleased I am not Got to Have the more popular titles . I only rate Terminator and Judgement Day on this peticular Nova line jaw droppingly amazing as they are an easy pass for me .

 

[IRON MAN]

 

[Danzigg1979]

Well

Only a random thought from me who happily hops on a GB than dodge server issues .

Maybe if people where a little nicer to Nova in threads and not slaging off the online site investment and expansion would be more forth coming from the people in charge thire .

Like I say only a random thought .

Also I am so pleased I am not Got to Have the more popular titles . I only rate Terminator and Judgement Day on this peticular Nova line jaw droppingly amazing as they are an easy pass for me .

Well said Flower

I've saw some of comments on FB and was a bit shocked how heated it got.
I get people who order direct are unhappy especially if they regularly buy Nova Titles I don't know if some loyalty scheme can be introduced.
It's a minefield to navigate for Nova, Aniv and the mods here on this great forum.
I think the key thing will be constructive criticism, sadly saying the severs are (rude word) isn't enough.
The cool thing about HDN is the community people here will help each other with missing titles if they can if others are unlucky, #ninjalove

 

[Jeek]

Maybe if people where a little nicer to Nova in threads and not slaging off the online site investment and expansion would be more forth coming from the people in charge thire .

If that's the reason why they don't upgrade the servers, kids must be in charge there.
The comments were not always so hateful.
People are not mad because of the bad servers, they are mad because nova doesn't give a ****.

 

[StifflersDad]

Let me start by saying that I am not in principle against a GB. It can serve a valuable purpose when someone is unable to order due to work or other important commitment or if retailer does not ship internationally.
BUT
Nowadays some GBs are becoming a bit of a joke. Surely the quantities available should be restricted so that the majority of stock is available to order direct from the retailer. GB should not be for rich or lazy people who would rather be gossiping on the phone than trying to order direct.

Will people still miss out . Sure they will. But they will have lost out in open competition. Not in some fixed contest. People can usually accept that.

Now you are having a situation where people are joining a GB out of fear. This fear is due to so many copies being reserved for various GB that very little is left for direct order. So it's a vicious cycle. The more people join a GB leads to more people joining out of fear. This is a ridiculous situation.

I think GB should mainly be for 1click and very limited quantity of individual versions.

Anyway that's my 2 cents.

BTW I have battled Nova servers every time and have usually managed to order what I wanted.

 

[metalpaul1000]

It think its a very tricky situation. If there was no GB then there would be unhappy people. If the GB has too many then people are not happy. If the GB does not have a lot of copies then people are unhappy. (see a trend) Basically you will never please everyone.

Should Ebay be allowed to sell steelbooks at all? some will say no some will see no harm. Once again you will have collectors on both sides of the fence. For me I used the GB as i had heard about the Nova server issues and didnt want to take the risk so secured the version i wanted the most and i am grateful to Aniv for hosting the GB (remember he does not have to and we should all be happy a ninja wants to source for other members). I then decided i wanted the Lenti to. I then battled Novas servers and after 25 mins or so managed to checkout.

What we dont want to happen is for GBs and sites to stop selling or putting heavier restrictions on so collectors miss out.

I havent read the nasty comments people have been leaving and dont need to on Novas FB page. but if it continues then they may stop shipping to the UK or increase their prices etc.
I am rambling but in essence with Steelbook collecting you win some and you lose some. I have not been able to get some steels i would really like but i know there will be another film with a collectable release round the corner. Also Ebay prices drop after a few months on some editions (case in point i saw an Iron man 2 Play edition for for £20)

Any way time for work

Later Ninjas

 

[clarky1992]

I know Nova get a lot of grief for their site issues, but I have to say that their customer service is excellent. After accidently sending me No Escape instead of Mulholland Drive, I contacted them and they immediately sent out the correct order while allowing me to keep No Escape as well.

 

[paulboland]

I know Nova are a business and want to sell their products as quick as possible so they not left with unsold stock
I also understand why they use various web forums to ease the strain on the website for high demand release and also to help shift stock that might not be sold if only available to order direct as in less popular releases

When it's a retailer that don't ship worldwide a group buy with various web forums is very helpful for that business as it's getting sales it most likely would not get without it
But with a high demand release having less stock available to order direct actually increases the strain on their website for a pre order it does not reduce the strain because there is more demand for that release and creates lot more unhappy customers this can be reduced the strain by having on the day a larger print run and better website capacity to handle the increased traffic

Not all customers know about group buys on the different web forums be it HDN or other forum sites
Nova posts on Facebook release info and this gets seen by lot of customers new to Nova as it's often shared by a friend they have on facebook or twitter
A high demand release will get the attention of new potential customers when that release is seen on social media

New potential customers and existing customers when they experience difficulty in ordering a retailer release it's not good for repeat custom with that retailer
Happy customers = a customer who will purchase again from that retailer for the next high demand release and less popular releases
A unhappy customer is less likely especially if it's their first experience with the retailer to use that retailer again

New and existing happy customers are more likely to purchase less popular release when they return to browse the retailer website and are more likely to see a release they where not aware was available


I don't like seeing any rude posts be it on web forums or on social media sites but very often in the heat of the moment when customers experiences a unhappy experience with a retailer these posts happen

Star Wars on Friday May 27th is going to lead to lot of unhappy new and existing customers this could have been reduced if more thought had of been done for this release
Having 400 one click taking up 1,200 units of the overall 2,000 print run is only going to lead to lot more unhappy existing customers than it was with previous releases and new customers first experience not a happy one as most of these customers would only be wanting to purchase 1 full slip or 1 lenti version


To NovaMedia
Think towards next Friday May 27th new potential customer first time trying to order from the nova website what do you think from that experience they will have and what will they say to others about that experience and what will existing customers think about their experience on the day

 

[Raggle Fraggle!]

Star Wars on Friday May 27th is going to lead to lot of unhappy new and existing customers this could have been reduced if more thought had of been done for this release
Having 400 one click taking up 1,200 units of the overall 2,000 print run is only going to lead to lot more unhappy existing customers than it was with previous releases and new customers first experience not a happy one as most of these customers would only be wanting to purchase 1 full slip or 1 lenti version


To NovaMedia
Think towards next Friday May 27th new potential customer first time trying to order from the nova website what do you think from that experience they will have and what will they say to others about that experience and what will existing customers think about their experience on the day

And it happened. Just as expected.
They need to address these issues.

Does anyone here have close contact with novamedia to bring this closer to their attention?

 

[luke98]

I hope there are no regrets for joining the GB without seeing in hand pics Marvel announcement coming up soon.

i hope it will be Captain America Civil War with the IMAX poster on a full slip

 

[Aniv]

I have a feeling it could be @luke98

 

[IRON MAN]

A Korean member has translated some bits and pieces:

Some issues about Korean blu-ray market system and copyright infringed item have cropped up in a week. Accordingly, circumstantial evidences and direct proofs were unveiled. Nova Media officially announced their position about a series of doubts and incidents.

Nova Media said in the text that they are not responsible for these incidents.

 

[AnubisNefer]

A Korean member has translated some bits and pieces:

So just a statement, but no changes....

Shame on you Nova...

 

[paulboland]

The post on Facebook is about Nova Choice been sold on domestic Korean market and some other releases.
Nova choice series have to be sold abroad. Domestic sales are not allowed due to contract with domestic distributors. The post includes explanation for the issue about it

The post is about the issue that a domestic distributor infringe the business contract. It has nothing to do with overseas customers been sold these releases by NovaMedia.

Novamedia don't sell Nova Choice releases in Korea themselves as they don't have the distribution licence to do so and is why they are only sold to overseas customers.

Some issues about Korean blu-ray market system and copyright infringed item have cropped up in a week. Accordingly, circumstantial evidences and direct proofs were unveiled. Nova Media officially announced their position about a series of doubts and incidents.

This is most likely been caused by re-sellers selling Nova Choice releases in Korea and not surprising it would happen with Star Wars but the Nova Choice releases are not meant to be sold to customers in Korea or by re-sellers.

In Korea other supplier/retailers/distributors has a distribution licence to sell certain releases that NovaMedia don't have the distribution rights to sell in Korea but NovaMedia do have the distribution rights for the overseas market

Nova Media said in the text that they are not responsible for these incidents.