I'm rather dubious as to the manufacturer not picking up these flaws. They were present on my A New Hope SteelBook and widely present on Empire. Makes me worry for the rest of the run as presumably some are already printed, since whatever processing machinery is leaving marks is getting progressively worse. If Scanavo or whoever produced the cases don't perform QC on their products, that is absolutely shocking.Disney would have got delivery of the steelbooks from Scanavo then put the discs inside added the Jcard and shrink wrapped and then shipped to Zavvi.
It would have been Scanavo and Disney doing spot checks of the steelbook if been done at all.
Retailers often don't know about issues until customers tell them or the distributor has told the retailer before been shipped to them.
Its likely scanavo did not notice the scratches or did not inform Disney
Dear Zavvi,Do you think we must need to receive the steelbook before to send a message to Zavvi ? We know pretty much all the steels have scratches.
So what we should do with Zavvi to ask a reprint for the whole set (maybe 3000 unit) ?
In France, some customers already received their steelbook with scratches.
Same. I'll contact them in about a week and half once all this has died down. Plus the thread is getting a bit boring now on the “who to blame” chat
I think it's not really important who is to blame, but more important, what is zavvi gonna do about it.I’m up for blaming Disney Marketing dept. Specifically whoever approved the artwork, if that person had done their job properly then there would have been no need for the manufacturer, distributor and the retailer to conspire together to ensure that all copies were damaged